Cody Berbey
San Diego,CA
Summary
Results-driven professional, leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.
Overview
14
14
years of professional experience
Work History
Client Services Technical Engineer Tier 2
Abacus Data Systems Inc.
02.2022 - Current
- Delivered client support and technical issue resolution to various clients through the ticketing system, e-mail, chat, and phone for the Virtual Server Environment, specialized on cloud and Microsoft technology
- Accurately logged tickets, adhered with ADS support procedures, and took ownership of escalated issues and drove them to resolution
- Built lines of communication with team members to support the resolution of technology issues impacting systems operations and client workflow/production
- Collaborated with Tier 1 Support Engineers to develop and implement new tools and processes
- Configured and troubleshot equipment to connect via Internet/Remote Services and hosted applications
- Facilitated training for clients on system use, applications, and best practice workflows
- Continually monitored the health and status of Abacus Private Cloud servers using monitoring utilities
- Successfully troubleshoot and resolve ~30 support tickets per week and support co-workers in the resolution of 10 support tickets each week.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Order Processing Specialist
LightHouse for the Blind
01.2021 - 01.2022
- Received and processed incoming quote requests (20 orders/day) including sourcing, pricing, and lead time estimation
- Coordinated and tracked special order requests for quotes through the Procurement Team and GSA Add-on Specialist to ensure timely turnover of activity
- Filled and completed orders and entered approved orders into the computer system prior to the cutoff times, resolved any defect replacement as they arose
- Audited orders for accuracy and documented any damaged merchandise or mis-shipped items
- Completed a weekly restock order for six different vendors/suppliers.
Automotive Store Clerk
Supply Core Inc.
10.2018 - 12.2020
- Received and placed 20 orders per day for approved materials
- Researched pricing as needed and communicated any price adjustments prior to placing orders
- Generated and sent daily reports of all transactions
- Monitored and controlled inventory levels by completing physical counts and reconciling any data issues
- Restocked orders for six vendors weekly and troubleshot/resolved any defect replacements needed
- Communicated with vendors to obtain quotations and bids, as well as resolve invoice/credit memo issues
- Cultivated good working relationships with vendors through email, telephone, or in-person regarding purchasing requirements, delivery dates, and invoices for payment.
Customer Service Supervisor
Meridian Auto Parts
05.2015 - 10.2018
- Provided technical support for customers and resolved/de-escalated customer complaints or issues (12 manager escalated cases/week) through the delivery of customer focused service and targeted research of catalog issues and resolutions
- Communicated with the IT department on issues that need to be addressed
- Resolved fraud/chargeback claims through PayPal and assisted with fraud protection for online orders
- Delivered hands-on training for new employees
- Gathered, analyzed, and generated statistics for 18 employees weekly.
Automotive/Home Insurance Sales Agent
Geico
01.2012 - 05.2015
- Maintained healthy working relationship with clients and coworkers
- Analyzed potential client requirements and prepared comprehensive plans that meet individual insurance needs
- Applied organization and time management skills when coordinating and responding to inbound telephone and email inquiries
- Consistently met and exceeded agency goals while maintaining a 90% client satisfaction rate
- Researched and stayed updated with current insurance regulations to proactively inform clients of policy and fee updates
- Advised current and potential clients on home, auto, and umbrella benefits and options designed to provide personal and property protection for unforeseen circumstances
- Diligently responded to email inquiries within 12 hours of receipt.
Automotive Technician
Sears Automotive
01.2011 - 12.2011
- Highly skilled and dependable with hands-on experience and excellent training to perform service, diagnostics, and repairs on domestic and imported automobiles and trucks
- Contributed to repeat and referral business through strong problem-solving skills and commitment to top-quality workmanship and excellent customer service
- Prepared detailed vehicle service reports
- Drained and filled transmission and brake fluid as needed
- Serviced both disk and drum brake systems
- Maintained vehicle interiors cleanliness while performing maintenance and servicing tasks
- Kept the shop area clean and tidy
- Performed work in accordance with safety standards
- Disposed of all fluids in a safe manner and in accordance with all regulations
- Performed other duties as assigned by supervisor/manager
- Participated in continuous training and professional development activities to maintain current knowledge of rapidly advancing automotive technologies
- Demonstrated talent for quickly and accurately diagnosing mechanical failures and determining corrective actions
- Efficient and accurate work in accordance with dealership's and factory standards
- Adhered to our values: Integrity, Transparency, Professionalism and Teamwork
- Road-tested vehicles to ensure quality work
- Displayed effective and efficient use of hand and power tools, tire changer and balancer
- Properly positioned vehicle on two post lifts, above and in ground.
Education
Palomar Community College
San Marcos, CA09.2024
Bellford High School
12.2009
Skills
- Customer Service
- Relationship Building
- Documentation/Data Entry
- Customer Loyalty
- Communication
- Scheduling
- Preventative Maintenance
- Testing
- Solutions / Alternatives
- Complaint Resolution
- Problem Solving
- Team Management
- Typing
- Technical Troubleshooting
- Brake System Maintenance
- Clutch Repair
- Exhaust system repair
Timeline
Client Services Technical Engineer Tier 2
Abacus Data Systems Inc.
02.2022 - Current
Order Processing Specialist
LightHouse for the Blind
01.2021 - 01.2022
Automotive Store Clerk
Supply Core Inc.
10.2018 - 12.2020
Customer Service Supervisor
Meridian Auto Parts
05.2015 - 10.2018
Automotive/Home Insurance Sales Agent
Geico
01.2012 - 05.2015
Automotive Technician
Sears Automotive
01.2011 - 12.2011
Bellford High School
Palomar Community College
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