Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Cody Berlin

Fort Worth,TX

Summary

Dynamic leader with proven expertise in staff supervision and systems software, honed at Sonic Drive In Overton Ridge. Excelled in enhancing customer experience and sales growth, demonstrating exceptional problem-solving and team building skills. Achieved significant improvements in store operations and employee performance, ensuring high levels of customer satisfaction and operational excellence.

Results-driven Leasing Consultant known for high productivity and efficient task completion. Specialize in customer service, negotiation, and market analysis to ensure optimal leasing outcomes. Excel in communication, problem-solving, and adaptability, employing these soft skills to meet diverse client needs and achieve management goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Sonic Drive In Overton Ridge
Fort Worth, Texas
12.2007 - Current
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Maintained inventory by checking merchandise to determine levels.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Trained new employees on store policies, procedures and customer service standards.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Supervised cash handling processes to ensure accuracy of transactions.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Answered customer questions and addressed problems and complaints in person and via phone.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Utilized various software and tools to streamline processes and optimize performance.

Leasing Consultant

Hanover Development
Fort Worth, TX
09.2023 - 09.2024
  • Used conflict resolution skills to quickly resolve issues among residents.
  • Processed transfer requests from existing tenants who wished to move within the same building or complex.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Built brand loyalty by delivering stellar leasing experience to residents.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Conducted informative and personalized tours, resulting in new leases.
  • Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
  • Ensured that all paperwork was completed accurately in accordance with company policy.
  • Maintained accurate records of correspondence with and from tenants.
  • Provided excellent customer service to all tenants throughout their tenancy period.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Education

North Crowley High School
Fort Worth, TX
05-2018

Skills

  • Staff supervision
  • Stock management
  • Transaction processing
  • Systems and software expertise
  • Team building and leadership
  • Billing
  • New hire training
  • Scheduling coordination
  • Relationship building and management
  • Team management
  • Verbal and written communication
  • Stock rotations
  • Store organization
  • Attention to detail
  • Inventory counting
  • Problem-solving
  • Customer experience
  • Microsoft Office Suite
  • Employee coaching
  • Goals and performance
  • Sales growth
  • Flexible schedule
  • POS systems operations
  • Customer service management
  • Hiring and training
  • Store operations
  • Shift scheduling
  • Store opening and closing
  • Customer service and engagement
  • Prospecting assistance
  • Business processes and procedures
  • Resident assistance
  • Property tours and inspections
  • Application management
  • Fair housing policies
  • Lease agreements
  • Community engagement
  • Creative problem solving
  • Leasing and sales
  • Clear communication
  • Lease renewals
  • Closing techniques
  • Telephone and email etiquette

Accomplishments

  • I achieved the honor of top leasing agent in our entire company 10 out of the 12 months i was employed. I was able to secure the most lease with move in over any other employee on our company.

Certification

  • Serv Safe Management Certificate
  • 30 Hours of Leasing University and achieved a Bachelor on Property Management from Hanover

References

References available upon request.

Timeline

Leasing Consultant

Hanover Development
09.2023 - 09.2024

Assistant Store Manager

Sonic Drive In Overton Ridge
12.2007 - Current

North Crowley High School

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Cody Berlin