Cody Black
Raleigh,NC
Summary
Dynamic hospitality professional with extensive experience at Casa Rustica, excelling in customer service and team management. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in inventory monitoring and event coordination, fostering strong relationships to ensure seamless operations in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Catering Assistant
CR Catering
01.2016 - 03.2022
- Assisted in menu planning and food preparation for diverse events, ensuring high-quality service delivery.
- Coordinated logistics for catering events, including setup, service, and breakdown activities.
- Maintained cleanliness and organization of catering equipment and workspaces to comply with health standards.
- Supported team members during peak service times, enhancing overall event efficiency and customer satisfaction.
Server/Bar Manager
Casa Rustica
08.2014 - 03.2020
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables efficiently, prioritizing guest needs and requests.
- Trained new servers on menu knowledge and customer interaction standards.
- Resolved guest complaints promptly to maintain high satisfaction levels.
- Monitored inventory levels and assisted in stock management for restaurant supplies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
Fat Daddy’s Bar and Grill
06.2009 - 05.2012
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted customers with menu selections and provided recommendations based on preferences.
- Collaborated with team members to ensure timely service during peak hours.
- Handled cash, credit, and gift card transactions while ensuring compliance with company policies.
- Resolved customer inquiries and complaints professionally to maintain satisfaction levels.
Education
Associate of Science - Computational Science
Wake Technical Community College
Raleigh, NCNo Degree - Sustainability Studies
Appalachian State University
Boone, NCHigh School Diploma -
Broughton High School
Raleigh, NC06.2012
Skills
Reliability and punctuality
Team management
Chef support
Inventory monitoring
Quality assurance
Bartending
Interpersonal relations
Hand-eye coordination
Event coordination experience
Event planning
Weddings background
Hospitality and accommodation
Customer service
Problem-solving
Relationship building
Attention to detail
Customer engagement
Creative thinking
Team collaboration
Team leadership
Accomplishments
Certified Eagle Scout
Timeline
Catering Assistant
CR Catering
01.2016 - 03.2022
Server/Bar Manager
Casa Rustica
08.2014 - 03.2020
Cashier
Fat Daddy’s Bar and Grill
06.2009 - 05.2012
Associate of Science - Computational Science
Wake Technical Community College
No Degree - Sustainability Studies
Appalachian State University
High School Diploma -
Broughton High School