Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Bogan

Justin

Summary

Dynamic leader with expertise in customer service and team leadership, honed at Discount Tire. Enhanced customer satisfaction by resolving complaints and mentoring staff. Improved financial accuracy through precise cash handling. At Walmart, bolstered asset protection, reducing inventory loss. Skilled in conflict resolution and fostering collaboration, driving success in high-pressure environments.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Discount Tire
02.2020 - 05.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.

Asset Protection Associate

Walmart
01.2018 - 02.2019
  • Patrolled store departments to check for suspicious activities.
  • Controlled reduction of loss inventory by protecting company assets.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Wrote reports outlining activities and results.
  • Utilized security systems and CCTV to monitor store activities and detect possible security incidents.
  • Collaborated with store management to develop targeted action plans addressing high-risk areas and items.
  • Improved store safety for employees and customers through regular risk assessments and hazard identification.
  • Increased awareness of potential risks among staff members through ongoing communication, fostering a culture of vigilance against theft and fraud.

Education

Northwest Highschool
Justin, TX

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Customer relations
  • Staff training and development
  • Conflict resolution
  • Team building
  • Customer rapport

Timeline

Assistant Manager

Discount Tire
02.2020 - 05.2025

Asset Protection Associate

Walmart
01.2018 - 02.2019

Northwest Highschool

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