Cody Boll
Boise,ID
Summary
Proven leader and efficient problem-solver, adept at managing teams to exceed customer service goals. At UDR, spearheaded initiatives that transformed customer complaints into loyalty, leveraging skills in project management and critical thinking. Cultivated strong vendor relationships, enhancing service quality and cost-efficiency. Demonstrates exceptional multitasking and organizational abilities, ensuring high standards of workmanship and safety.
Overview
8
8
years of professional experience
Work History
Service Manager
UDR
10.2017 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Monitored inventory levels and placed orders to replenish stock.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Monitored service staff performance and provided feedback for improvement.
- Negotiated with vendors to secure best prices for parts and supplies.
- Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Grounds Crew Member
City Of Everett
03.2016 - 09.2016
- Demonstrated flexibility in daily responsibilities by adapting to changing weather conditions or emergent project needs.
- Maintained equipment in optimal condition by performing regular cleaning and maintenance tasks.
- Promoted teamwork among crew members through clear communication and cooperation during project execution.
- Improved safety on the grounds by promptly removing debris and maintaining walkways.
- Increased efficiency in daily tasks by utilizing proper tools and techniques for each job assignment.
- Upheld high standards of cleanliness throughout the property by routinely picking up litter and ensuring trash receptacles were emptied regularly.
- Maintained grounds by trimming, weeding, and general clean-up.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Utilized lawn striping methods for healthy grass growing and appearance.
- Assisted with irrigation system maintenance and repair.
- Maintained gardening tools by replacing blades and fluids.
Education
Associate of Arts -
Everett Community College
Everett, WAHigh School Diploma -
Everett High School
Everett, WA06.2015
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
- Critical Thinking
- Reliable and Responsible
- Time Management
- Workflow Management
- Service Scheduling
- Customer Service
- Policy and Procedure Enforcement
- Continuous Improvement
- Inventory Management
- Project Management
Timeline
Service Manager
UDR
10.2017 - Current
Grounds Crew Member
City Of Everett
03.2016 - 09.2016
Associate of Arts -
Everett Community College
High School Diploma -
Everett High School
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