Cody Boyers
Summary
Dynamic Lead Service Technician with a proven track record at Reliance Crane And Hoist, enhancing customer satisfaction through prompt, efficient support and exceptional problem-solving skills. Specializes in technical troubleshooting and fostering teamwork, significantly reducing downtime by swiftly diagnosing and repairing electrical issues. Known for outstanding professionalism and effective coordination, consistently delivering results beyond expectations.
Overview
10
10
years of professional experience
Work History
Lead Service Technician
Reliance Crane And Hoist
York, PA
01.2022 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reduced downtime for clients by swiftly diagnosing and repairing electrical issues in the field.
Lead Service Technician
York Hoist
York, PA
05.2019 - 12.2021
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Established positive customer relationships by providing punctual, cost-effective solutions.
Electrical Field Service Technician
Kenco
Winston-Salem, NC
02.2016 - 05.2019
- Assisted in the installation of new electrical systems, ensuring proper functionality.
- Coordinated with other departments for efficient project execution, fostering a collaborative work atmosphere.
- Managed projects effectively, ensuring timely completion of tasks and meeting all safety standards.
Service Technician
Kemco Of Burlington Inc
Burlington, NC
01.2014 - 02.2016
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
Education
Electrical Systems Technology
Central Piedmont Community College
Charlotte, NCAviation Maintenance
United States Army Aviation Logistics School
Virginia Skills
- Problem-Solving
- Troubleshooting and repair
- Preventive Maintenance
- Mechanical Aptitude
- Electrical Troubleshooting
- Schematic Interpretation
Timeline
Lead Service Technician
Reliance Crane And Hoist
01.2022 - Current
Lead Service Technician
York Hoist
05.2019 - 12.2021
Electrical Field Service Technician
Kenco
02.2016 - 05.2019
Service Technician
Kemco Of Burlington Inc
01.2014 - 02.2016
Electrical Systems Technology
Central Piedmont Community College
Aviation Maintenance
United States Army Aviation Logistics School