Experienced professional with over 15 years of proven success in training customer engagement and project implementation for industries including a fortune 500 publicly held railroad company. Proven performance resulting in recognition and multiple promotions during my railroad career.
Core competencies include training, coaching, development project management, implementations meeting deadlines, exceeding industry safety standards, communications, trouble shooting and problem solving.
Conduct safety test structured and non-structured, to ensure employees are following all requirements of Union Pacific, federal regulations and OSHA guidelines, by doing the job as safely as possible.
Plan and execute inbound and outbound trains set-outs and pickups with Omaha dispatch center, and with conductors and engineers.
Ensure the paperwork is correct for moving hazmat, follow all federal rules and regulations per FRA.
Ensured customer satisfaction by handling customer inquiries with effective means of communication.
Offered efficient and knowledgeable support which measurably increased productivity.
Managed and motivated employees to be productive and engaged in work.
Accomplished multiple tasks within established timeframes.
Maintained professional, organized, and safe environment for employees.
Maximized performance by monitoring daily activities and mentoring team members.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Answered and routed phone calls.
Maintained daily reports with conference calls to keep Superintendent and General manager up to date on daily productivity.
Inspected locomotives for operational readiness by making FRA and company-required checks and tests.
Worked with conductors and assistants to drive locomotives safely.
Inspected locomotives before and after runs.
Monitored gauges and meters to measure speed, amperage, battery charge and air pressure in brake lines and main reservoirs.
Responsible for safe and on time operation of freight trains over various terrains and territories.
Manage safe handling of all cargo and materials.
Certified in all federal railroading hazmat handling regulations and guidelines.
Peer and new hire field trainer in general codes of operation and rules.
Field trainer for locomotive engineers.
Knowledge of extensive state and federal regulations including federal railroad administrations, regulations,rules and guidelines
Checked speed and air pressure of locomotive at various points throughout route.
Interpreted and relayed hand and lantern signals affecting movement of train and controlled speed and clearance distance of cars.
Performed air brake and electrical connection coupling.
Inspected train in motion and stationary to determine proper functionality.
Communicated with train dispatchers to obtain and adjust directions.
Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
Managed train list and inventory paperwork and communications with Omaha dispatch.
Coordinated and engaged directly with customers to ensure proper delivery and placement of cars at industry.
Adhered to all federal guidelines for proper car placement within train consist.
Switch cars in yard safely and efficiently on a daily basis
Prepared forms, required reports, switch lists and train orders daily.
Performed daily inspections on switches.
Received information regarding train or rail problems from dispatchers or from electronic monitoring devices.
Adapted routes and schedules based on weather conditions to prevent delays and alerted supervisors of changes.
Kept records of contents and destination of each train car and made arrangements to add or remove cars at proper points on routes.
Signaled to engineers regarding train stopping, starting, directional switches or emergencies.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Monitored workflow to improve employee time management and increase productivity.
Evaluated employee performance and coached and trained to improve weak areas.
Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Adhered to all Exxon Mobile's safety rules and regulations in multiple departments.
Attended multiple safety meetings to gain knowledge of Exxon Mobile's safety expectations.
Manage the safe handling of cargo and materials.
Cultivated effective relationships with customers through reliable and timely resolution of any and all projects, orders and/or issues.
Coordinated and engaged directly with customers to ensure proper delivery and placement of cars at each industry.
Performance Management
Strategic Planning
Policy Implementation
Verbal and Written Communication
Time Management
Complex Problem-Solving
Schedule Preparation
Team Leadership