Summary
Work History
Education
Skills
Timeline
Generic

Cody Brown

Boston,MA

Summary

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. This is highlighted by my varied experience in a wide range of jobs that allowed me to interact with both the public and other internal teams. Evidence of my ability to work through conflict in the workplace is demonstrated by the fact that I am the current Local 26 Shop Stewart at Encore Boston.

Work History

Houseman

Encore Boston Harbor
Boston, MA
2019 - Current
  • Delivered requested items such as linens, towels, toiletries and other amenities to guest rooms in a timely manner.
  • Stocked housekeeping carts with supplies before each shift.
  • Transported dirty linen from guest rooms to laundry area using appropriate equipment.
  • Checked stock levels of cleaning supplies regularly and reported low inventory levels to supervisors.
  • Organized closets and cabinets according to hotel regulations.
  • Replenished amenities in guest rooms on a regular basis.
  • Communicated effectively with other departments such as front desk or engineering teams if needed.
  • Organized supplies for use based on expected customer needs.

Utility Porter - Public Area

Encore Boston Harbor
Boston, MA
2019 - 2019
  • Maintained cleanliness of facility by sweeping, mopping, and vacuuming floors, washing windows, and emptying trash receptacles.
  • Reported any maintenance issues promptly to supervisor for resolution.
  • Stocked janitorial closets with supplies including cleaning chemicals, paper products, mops, brooms and vacuum cleaners.
  • Cleaned up spills immediately using appropriate safety procedures.
  • Completed daily checklists of tasks assigned by supervisor.
  • Assisted in maintaining safe working conditions throughout the building.

Call Center Supervisor - Retention Department

Simply-Safe
Boston, MA
2017 - 2019
  • Provided guidance, training, coaching and mentoring to call center team members.
  • Analyzed customer feedback data to identify trends in customer service issues.
  • Resolved escalated customer complaints in a timely manner.
  • Ensured that agents complied with applicable laws regarding privacy protection.
  • Managed staff scheduling to ensure adequate coverage during peak hours.
  • Facilitated communication between departments to resolve problems quickly.
  • Conducted performance reviews of call center staff and documented results.
  • Reviewed daily reports on call volume, sales, abandoned calls and other statistics.
  • Assigned tasks to agents based on their skillset and availability.

Call Center Representative

Simpy-Safe
Boston, MA
2017 - 2019
  • Developed effective working relationships with team members across multiple departments.
  • Stayed current on relevant product and service offerings as well as competitor pricing models.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Provided accurate information regarding products and services while upselling additional products when appropriate.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Call Center Representative

Beth Israel Deaconess Medical Center
Boston, MA
2016 - 2017
  • Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
  • Developed effective working relationships with team members across multiple departments.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Participated in daily huddles with team members in order to discuss common goals and objectives.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
  • Utilized knowledge base to answer inquiries from customers quickly and effectively.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
  • Maintained high levels of professionalism while interacting with customers via phone or email.

Security Officer

Securitas Security - Boston Children's Hospital
Boston, MA
2014 - 2016
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Enforced access control measures in accordance with established procedures.
  • Responded to alarms and conducted investigations as required.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.

Education

NECAT Certified Culinarian Diploma - Culinary Arts

New England Culinary Arts Training-NECAT
Boston
04-2022

High School Diploma -

Brighton High School
Boston
08-2009

Cybersecurity

Benjamin Franklin Institute of Technology
Boston, MA

Skills

  • Hygiene standards
  • Inventory Control
  • Supply Replenishment
  • Interpersonal Skills
  • Sanitation Procedures
  • OSHA Compliance
  • Information tracking
  • Schedule Coordination
  • Scheduling proficiency
  • Training Coordination
  • Technical Support
  • Coaching and Mentoring

Timeline

Houseman

Encore Boston Harbor
2019 - Current

Utility Porter - Public Area

Encore Boston Harbor
2019 - 2019

Call Center Supervisor - Retention Department

Simply-Safe
2017 - 2019

Call Center Representative

Simpy-Safe
2017 - 2019

Call Center Representative

Beth Israel Deaconess Medical Center
2016 - 2017

Security Officer

Securitas Security - Boston Children's Hospital
2014 - 2016

NECAT Certified Culinarian Diploma - Culinary Arts

New England Culinary Arts Training-NECAT

High School Diploma -

Brighton High School

Cybersecurity

Benjamin Franklin Institute of Technology

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