Summary
Overview
Work History
Education
Skills
Timeline
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Cody Brown

Portland,TN

Summary

Dynamic manager with a proven track record at Advanced Auto Parts, enhancing team productivity and customer satisfaction through strategic scheduling and exceptional service. Skilled in inventory oversight and conflict resolution, I drive operational efficiency and foster employee development, ensuring compliance and continuous improvement in fast-paced environments.

Experienced with team leadership, customer service, and operational management. Utilizes strong problem-solving skills to maintain high standards and address issues promptly. Track record of fostering collaborative environment, ensuring efficient and effective operations.

Results-driven management professional with strong focus on team collaboration and achieving outcomes. Skilled in conflict resolution, operational oversight, and adapting to changing needs. Known for reliability, leadership, and effective communication, driving team success and operational efficiency.

Overview

14
14
years of professional experience

Work History

Manager on Duty

Advanced Auto Parts
10.2023 - 11.2024
    • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
    • Improved team productivity by implementing efficient scheduling and task delegation processes.
    • Ensured compliance with company policies, industry regulations, and safety standards by conducting regular audits and providing necessary training to employees.
    • Increased sales revenue by identifying growth opportunities and implementing effective marketing strategies.
    • Proactively identified potential issues within the workplace, taking corrective actions to maintain seamless operations at all times.
    • Managed inventory effectively by regularly tracking stock levels and placing orders as needed to minimize waste or shortages.
    • Established clear lines of authority within the team hierarchy which contributed towards improved collaboration amongst colleagues.
    • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
    • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
    • Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
    • Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
    • Enhanced customer satisfaction through consistent monitoring of service quality and staff performance.

Service Technician

MSI Inc
10.2016 - 11.2024
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
  • Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
  • Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Fostered culture of continuous improvement, encouraging feedback and suggestions from team members.
  • Negotiated with vendors for parts procurement, achieving cost savings while maintaining high-quality standards.
  • Enhanced safety protocols by implementing rigorous checks, significantly reducing workplace accidents.
  • Boosted customer satisfaction with prompt and efficient troubleshooting of equipment issues.
  • Enhanced client trust, providing transparent and easy-to-understand explanations of technical issues and solutions.
  • Upgraded systems to latest technologies, ensuring clients' equipment operated at peak efficiency.
  • Minimized return service calls, ensuring thorough and accurate service on first visit.
  • Conducted detailed inspections of equipment to identify potential issues, preventing costly future repairs.
  • Improved operational efficiency, meticulously documenting all service activities for future reference.
  • Optimized service delivery times, implementing efficient routing and scheduling strategies.
  • Achieved high client retention rates by providing exceptional service and follow-up on all installations and repairs.
  • Facilitated smoother operations within team by organizing schedules and assigning tasks based on skill levels.

DTS Lead

Biglots
10.2015 - 10.2016
  • Spearheaded initiatives to improve data quality through data cleansing procedures and validation processes.
  • Mentored junior team members in various aspects of DTS execution, fostering a culture of continuous learning within the organization.
  • Optimized resource allocation by closely monitoring project progress, identifying potential bottlenecks, and reallocating resources as needed.
  • Kept vehicles clean and well maintained.
  • Enhanced team performance by providing regular training sessions and constructive feedback on individual tasks.

Department Manager

Walmart
07.2012 - 10.2016
    • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
    • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
    • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
    • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Truck Unloader

Home Depot
01.2011 - 07.2012
  • Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
  • Minimized product damage during unloading, utilizing proper lifting techniques and handling equipment.
  • Handled packages with care while transporting from truck to loading dock.
  • Sorted and properly arranged items.

Education

GED -

Beech High School
Hendersonville
10-2012

Skills

  • Customer service focus
  • Sales and marketing
  • Staff training and development
  • Scheduling proficiency
  • Budgeting expertise
  • Employee engagement
  • Customer service
  • Staff management
  • Goal oriented
  • Training and mentoring
  • Decision-making
  • Documentation and reporting
  • Strategic planning
  • Task delegation
  • Inventory oversight
  • Processes and procedures
  • Financial management
  • Employee motivation
  • Complex Problem-solving
  • Expectation setting
  • Business administration
  • Operations management
  • Employee development
  • Staff discipline
  • Inventory control
  • Waste reduction
  • Attention to detail
  • Verbal and written communication
  • Relationship building
  • Team building
  • Safety protocols
  • Coaching and mentoring
  • Conflict resolution
  • Policy and procedure development
  • Payroll processing
  • Quality control
  • Workflow management
  • Risk management
  • Staff education
  • Department organization
  • Goal setting
  • Problem resolution
  • Teamwork and collaboration
  • Team leadership
  • Hiring and training
  • Customer relationship management
  • Work Planning and Prioritization
  • Team development
  • Employee coaching and mentoring
  • Idea development and brainstorming
  • Good judgment

Timeline

Manager on Duty

Advanced Auto Parts
10.2023 - 11.2024

Service Technician

MSI Inc
10.2016 - 11.2024

DTS Lead

Biglots
10.2015 - 10.2016

Department Manager

Walmart
07.2012 - 10.2016

Truck Unloader

Home Depot
01.2011 - 07.2012

GED -

Beech High School

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Cody Brown