Cody Burkhart

• Managed social media.
• Set up appointments.
• Coordinated between clients and underwriters for commercial real estate insurance.
• Maintained and updated CRM.
• Represented company at various networking events.

• Volunteer-based.
• Organized social events for the Chamber ambassadors.
• Coordinated with Chamber members to keep them up to date with their benefits.
• Coordinated with Chamber members to promote their businesses.
• Attended Chamber events to network and encourage memberships.
• Attended ribbon cuttings to support local businesses.

• Offered detailed information about products and binding coverage.
• Increased client satisfaction by providing personalized commercial insurance solutions tailored to their specific needs.
• Leveraged advanced analytical skills to evaluate and compare policy options, ensuring clients received the best possible value for their insurance investments.
• Optimized renewal processes for enhanced customer experience by proactively reviewing policies prior to expiration dates.
• Received inbound phone calls and electronic quote submissions.
• Collaborated with underwriters to negotiate favorable policy terms and pricing for clients, ensuring comprehensive coverage at competitive rates.
• Conducted thorough risk assessments to identify potential exposures and recommend appropriate insurance coverage options.
• Reduced errors in policy documentation by meticulously reviewing contracts before submission to underwriting teams.
• Strengthened client relationships with timely follow-up and excellent customer service, leading to increased retention rates.
• Assisted clients in navigating the claims process, advocating on their behalf and securing fair settlements.
• Reviewed, shopped and processed renewals.
• Managed a diverse book of commercial accounts across various industries, adapting strategies based on unique client requirements and market conditions.
• Demonstrated exceptional problem-solving skills while handling challenging negotiation situations with carriers or clients.
• Maintained up-to-date industry knowledge by attending conferences, seminars, and continuing education courses, enhancing professional expertise and credibility.

• Enhanced client education by delivering informative presentations on insurance topics such as coverage options, risk management strategies, and claims processes.
• Negotiated favorable terms with carriers on behalf of clients while maintaining strict compliance with state regulations and company guidelines.
• Conducted comprehensive policy reviews to ensure clients were adequately protected against potential risks.
• Maximized sales opportunities by cross-selling and upselling various insurance products and services.
• Managed a diverse portfolio of personal lines, commercial lines, health, life policies for varied clientele demographics.
• Assessed client needs comprehensively using fact-finding techniques during consultations for accurate policy recommendations.
• Coordinated claims handling process between clients and insurance carriers, ensuring timely resolutions and minimized loss.
• Showcased strong organizational skills in managing multiple priorities, maintaining accurate records and adhering to industry regulations.
• Conducted regular follow-up communication with clients to ensure their satisfaction while identifying additional sales opportunities.
• Utilized CRM systems effectively to track interactions with clients, monitor policy renewals, and manage sales pipeline activities.
• Increased customer satisfaction by providing personalized insurance solutions tailored to individual needs.
• Collaborated with underwriters to evaluate risk factors and accurately price policies for optimal coverage.

• Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
• Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
• Achieved appropriate patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
• Managed medical emergencies calmly and effectively while activating appropriate codes according to hospital policy; ensuring prompt response from specialized personnel.
• Identified and facilitated resolution of unit operational problems independently, collaborating with manager to resolve complex problems.
• Maintained a clean and organized unit environment, adhering to infection control protocols for optimal patient safety.
• Employed effective communication with patients and families, physicians and other healthcare team members related to patient condition.
• Monitored office supply inventory, analyzing usage patterns and requisitioning supplies and equipment as well as maintenance repair services.
• Promoted individual professional growth and development by meeting requirements for mandatory continuing education and skills competency.
• Delivered exceptional patient service by addressing concerns professionally and empathetically, fostering trust between patients and staff members.
• Ensured safe disposal of used materials according to regulatory standards thereby maintaining a clean workspace for both staff and patients alike.
• Enhanced patient comfort by providing attentive and compassionate care during pre-operative and post-operative stages.
• Participated in quality improvement initiatives, leading to enhanced patient experiences and improved hospital ratings.
• Prepared operating rooms efficiently according to established guidelines, enabling on-time surgical processes without delays or complications.
• Assisted surgical team members in ensuring a sterile and safe environment, contributing to successful surgeries.
• Anticipated the needs of the surgical team by staying attentive to ongoing procedures, providing essential support throughout each surgery.
• Managed time effectively while juggling multiple tasks and responsibilities within high-stress environments delivering quality patient care.
• Monitored vital signs and reported abnormalities immediately, facilitating prompt medical intervention when necessary.

• Performed scheduled patient safety checks and documented results to establish patients' well-being.
• Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
• Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
• Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
• Developed and maintained positive relationships with clients to create safe and supportive environment.
• Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
• Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
• Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
• Specialized in de-escalation and implementation of coping skills.
• Stepped in as interim house supervisor when necessary.
• Trained MHTs in code of conduct, de-escalation, and documentation.
• Maintained central supply.
• Obtained certification to assist rec therapist.
• Mentor program manager for the residential adolescent side.
• Functioned competently across all units.

Landscaping commercial properties throughout Bloomington, IN.