Summary
Overview
Work History
Skills
Timeline

Cody Burnette

Summary

Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with 3 years of experience helping customers with returns and refunds and resolving common complaints. Enthusiastic and friendly team player dedicated to maintaining positive attitude focused on customer satisfaction.

Overview

2
2
years of professional experience

Work History

Associate

Aldi
Parrish, FL
09.2022 - Current
  • Answered customer questions and provided store information.
  • Supported management team to facilitate task completion and meet performance goals.
  • Arranged and stocked new merchandise following placement directions.
  • Stocked sales floor and assisted in product movement and merchandising plans.
  • Followed cleaning and sanitation guidelines to meet health and OSHA requirements.
  • Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
  • Investigated and resolved issues to drive better service for customers and employees.
  • Greeted customers to determine wants or needs.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Answered store and merchandise questions and led customers to wanted items.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Recommended merchandise to customers based on needs and preferences.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Maintained knowledge of sales and promotions, return policies and security practices.
  • Recommended, selected and located merchandise based on customer desires.
  • Exchanged merchandise for customers and accepted returns.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Computed purchases and received and processed cash or credit payment.
  • Described merchandise and explained use, operation and care.

Dock Hand

LoggerHead Marina
St. Petersburg, FL
08.2021 - 08.2022
  • Secured ships to docks and unmoored vessels upon departure.
  • Protected company inventory by maintaining and organizing storage areas.
  • Participated in company training programs to learn new skills and promote workplace safety.

Server

Cracker Barrell Old Country Store
Bradenton, FL
03.2021 - 08.2021
  • Provided exceptional service to high volume of daily customers.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Served food and beverages to patrons and confirmed complete orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Stocked service areas with supplies during slow periods.

Skills

  • Client Engagement
  • Relationship Building
  • Work Planning and Prioritization
  • Record and File Management
  • Creative Problem Solving
  • Decision Making
  • Verbal and Written Communication
  • Ability to Lift 40 pounds
  • Product Knowledge
  • Payment Processing
  • Energy and Physical Stamina
  • Engaging with Diverse Customers
  • Flexible Hours
  • Exceeding Customer Expectations

Timeline

Associate - Aldi
09.2022 - Current
Dock Hand - LoggerHead Marina
08.2021 - 08.2022
Server - Cracker Barrell Old Country Store
03.2021 - 08.2021

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Cody Burnette