Cody Carmichael
McKinney ,TX
Summary
Hospitality provider with 5+ years of customer service experience in a variety of service and leadership roles. I have advanced from a support staff member to a management role in under 2 years at my current company. I provide an outstanding work ethic with a servant oriented nature. I've flourished in a management role throughout a relocation and grand opening of an award-wining restaurant over the past 6 months.
Overview
8
8
years of professional experience
Work History
Manager
Harvest Seasonal Kitchen, Well's Group
08.2023 - Current
- FOH manager at an award winning restaurant in Historic Downtown McKinney
- Was a part of a relocation and grand opening of the restaurant.
- Developed training programs for our re-launch and have continued to maintain the program
- Developed and Manage on-shift tasks of FOH employees
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring the guest knows they are cared about.
- Launched new products and services.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Leading initiatives to drive transformation of employee morale and productivity.
- Mentored team members for career advancement, fostering future leaders within the organization.
Server
Rick's Chophouse, Well's Group
10.2022 - 07.2023
- Started as a Support Staff Member and worked up to a Server/Server Trainer
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
Team Member
Black Shirt Brewing
07.2021 - 12.2021
- Award winning Brewery & Pizza kitchen
- Created hand-crafted food with house made ingredients that were prepared daily.
- Prepped vegetables, seasoned meats and mixed dough ahead of time in preparation for dinner.
- Handled inventory & received deliveries
Manager
Round Table Pizza, Inc
07.2020 - 07.2021
- Started as a BOH member, was cross-trained as a FOH member and then promoted to Shift Manager
- Elevated team performance with regular training sessions, addressing areas of improvement and promoting best practices.
- Monitored and maintained clean working areas and cooking surfaces.
- Oversaw inventory and restocked ingredients.
- Trained and assisted new staff members.
- Contributed to a consistent customer satisfaction rating.
- Handled FOH and BOH operations and staff management during high volume shifts.
- Handled closing procedures on a nightly basis.
Team Member
Dominos Pizza Inc.
03.2019 - 01.2020
Attendant
Heritage Ranch Golf And Country Club
01.2016 - 12.2018
Education
GED -
Lovejoy Highschool
Lucas, TX05.2017
Skills
- Microsoft Office
- Employee Management
- Oversight of Food and Beverage Service
- Establishing healthy and professional relationships
- Cash Handling
- Budget Management
- Supply Inventory/Ordering
- Staff Training
Accomplishments
- 40 Hours of community service per year
- Group service (12 or more NHS members, separate from 40 hours)
Timeline
Manager
Harvest Seasonal Kitchen, Well's Group
08.2023 - Current
Server
Rick's Chophouse, Well's Group
10.2022 - 07.2023
Team Member
Black Shirt Brewing
07.2021 - 12.2021
Manager
Round Table Pizza, Inc
07.2020 - 07.2021
Team Member
Dominos Pizza Inc.
03.2019 - 01.2020
Attendant
Heritage Ranch Golf And Country Club
01.2016 - 12.2018
GED -
Lovejoy Highschool
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