Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Carpenter

Denham Springs,LA

Summary

Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

10
10
years of professional experience

Work History

Office Manager

Ike's Fix It Shop LLC
06.2020 - 10.2023
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Defined clear targets and objectives and communicated to other team members.
  • Launched quality assurance practices for each phase of development
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated special projects and managed schedules.
  • Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Implemented new software tools for streamlined project management, increasing efficiency in task completion across teams.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
  • Developed detailed plans based on broad guidance and direction.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Managed compliance to keep organization operating within legal and regulatory guidelines.
  • Managed office operations while scheduling appointments for department managers.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Delivered performance reviews, recommending additional training or advancements.
  • Evaluated employee records and productivity and submitted evaluation reports.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
  • Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Controlled finances to lower costs and keep business operating within budget.
  • Updated reports, managed accounts, and generated reports for company database.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Maintained computer and physical filing systems.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reported to senior management on organizational performance and progress toward goals.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Provided professional services and support in a dynamic work environment.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Gained strong leadership skills by managing projects from start to finish.
  • Applied effective time management techniques to meet tight deadlines.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Excellent communication skills, both verbal and written.

Delivery Driver

Superior Energies Inc
08.2019 - 06.2020
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Followed corporate procedures to maintain company and customer data confidentiality.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Streamlined delivery operations by collaborating with team members to develop efficient processes and procedures.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Delivered packages to customer doorsteps and business offices.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Filled out load paperwork and DOT-mandated log books.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Inspected load security and checked for damages.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.

Shift Manager

SUBWAY®Restaurants
05.2019 - 09.2019
  • Assisted in budget preparation for the department which led to better financial management throughout the year.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Coordinated project workflows for departments.
  • Cultivated professional working relationships with peers and supervisors.
  • Identified price of goods and calculated bills with optical price scanners, calculators, and cash registers.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Participated actively in store promotional activities that led to increased foot traffic during special events.
  • Greeted guests, promoted specials, and took orders.
  • Increased speed of service through effective multitasking and time management skills.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Delivery Driver

Excelsior Package Delivery, LLC
02.2018 - 08.2019
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Drove truck in urban and rural areas to expertly make high volume of deliveries.
  • Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Accomplished seamless handovers between shifts through clear communication with colleagues about completed tasks, ongoing responsibilities, and relevant updates.
  • Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Mitigated potential risks associated with hazardous materials transport through strict adherence to established safety protocols and guidelines.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods as needed.
  • Protected people and equipment from hazardous materials by using correct procedures.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Fostered positive working relationships with regular customers.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Delivered packages to customer doorsteps and business offices.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Verified accuracy of all deliveries against order forms.
  • Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
  • Filled out load paperwork and DOT-mandated log books.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Identified mechanical issues, completed basic repairs and reported serious concerns to management.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Minimized company liability and risks to loads by obeying traffic laws.
  • Promoted eco-friendly driving habits by minimizing fuel consumption through careful route planning and adherence to speed limits where applicable.
  • Inspected load security and checked for damages.
  • Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
  • Documented mileage, deliveries, pickups, customer issues and damages.
  • Worked well in a team setting, providing support and guidance.
  • Developed and maintained courteous and effective working relationships.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Bouncer

Dirty South Daiquiris
10.2018 - 06.2019
  • Conducted thorough ID checks for age verification, preventing underage entry to the establishment.
  • Liaised with local police officers, fire services and emergency services to maintain security and service and resolve issues.
  • Reduced liability risks by conducting regular inspections of venue equipment and reporting any issues promptly.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Contributed to revenue growth by promoting special events and offers to guests upon entry or during their visit.
  • Managed emergency situations calmly and efficiently by following established protocols, minimizing risk exposure for patrons and staff.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Tree Worker

Ascension Tree And Stump LLC
04.2018 - 11.2018
  • Improved aesthetics for residential and commercial properties through expert tree shaping and grooming.
  • Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
  • Removed dead and excess branches from trees.
  • Participated in ongoing training programs to stay current on industry best practices and safety procedures for optimal job performance.
  • Chopped and trimmed trees and operated chipping equipment for limbs.
  • Loaded and unloaded trees and materials for use in projects.
  • Operated heavy machinery, such as bucket trucks and wood chippers, ensuring safe and effective job execution.
  • Maintained healthy urban forests by evaluating tree conditions and implementing appropriate treatments.
  • Conducted regular equipment inspections and maintenance tasks to minimize downtime on job sites.
  • Followed safety protocols in accordance with OSHA standards and good practices for tree care.
  • Demonstrated a strong commitment to sustainable practices, recycling and repurposing wood materials whenever possible.

Corrections Sergeant

Louisiana State Penitentiary
05.2017 - 05.2018
  • Supported development of proactive emergency response plans for potential crises such as riots or hostage situations.
  • Reduced instances of inmate conflict by developing and enforcing strict disciplinary policies.
  • Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
  • Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
  • Coordinated responses to emergency situations arising in different prison locations.
  • Maintained a secure environment for inmates and staff by closely adhering to established protocols and procedures.
  • Managed inventory control systems for efficient use of resources while minimizing waste within the correctional facility budget constraints.
  • Prevented potential security breaches by routinely inspecting perimeter fencing, gates, doors, windows, walls, ceilings, roofs, locks, alarms systems, lighting fixtures in the facility.
  • Improved staff performance through consistent training, evaluations, and constructive feedback.
  • Completed daily work report sheets and delegated tasks to employees.
  • Conducted investigations into alleged staff misconduct ensuring fair treatment while upholding high ethical standards.
  • Participated in development of correctional policies and procedures.
  • Resolved issues and disputes between inmates professionally and respectfully.
  • Handled inmate counts and searches for missing inmates.
  • Verified all prison visitors carried proper identification and had no contraband before entering institution.
  • Fostered positive relationships with community organizations to assist in offender transition back into society upon release.
  • Participated in ongoing professional development to stay current with best practices and emerging trends in corrections.
  • Responded to emergency situations and provided first aid following facility guidelines.
  • Promoted inmate accountability through regular inspections of living quarters and personal belongings.
  • Inspected housing cells and directed teams completing in-depth searches for contraband or damage.

Shift Manager

Leaders Fried Chicken
05.2013 - 06.2017
  • Assisted in budget preparation for the department which led to better financial management throughout the year.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
  • Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
  • Collaborated with restaurant management to develop marketing strategies that increased foot traffic during slow periods.
  • Assigned tasks to employees and oversaw opening and closing of restaurant.
  • Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Facilitated smooth shift transitions by keeping detailed logs of crucial information such as staffing changes or issues that arose during previous shifts.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Coordinated with vendors to maintain optimal inventory levels while securing favorable pricing on supplies through effective negotiation tactics.
  • Monitored employee food handling, safety and uniform requirements.
  • Motivated staff to perform at peak efficiency and quality.
  • Excelled in every store position and regularly backed up front-line staff.
  • Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Education

GED -

Mississippi Gulf Coast Community College
Ocean Springs, MS
05.2010

Skills

  • Policy Development
  • Contract Administration
  • Meeting planning
  • Bookkeeping
  • Business Development
  • Brand Management
  • Business Administration
  • Administrative Support
  • Good Judgment
  • Decision-Making
  • Scheduling
  • Needs Assessment
  • Operations Management
  • Team Bonding
  • Documentation And Reporting
  • Employee Coaching and Mentoring
  • Schedule oversight
  • Problem Resolution
  • Professional and Courteous
  • Idea Development and Brainstorming
  • Administrative Oversight
  • Information Protection
  • Office Management
  • Teamwork and Collaboration
  • Emergency Response
  • Customer Service
  • Performance Evaluations
  • Performance reviewing
  • Payroll and budgeting
  • Relationship Building
  • Hiring and Training
  • Contract Negotiations
  • Employee Supervision
  • Office Administration
  • Conflict Management

Timeline

Office Manager

Ike's Fix It Shop LLC
06.2020 - 10.2023

Delivery Driver

Superior Energies Inc
08.2019 - 06.2020

Shift Manager

SUBWAY®Restaurants
05.2019 - 09.2019

Bouncer

Dirty South Daiquiris
10.2018 - 06.2019

Tree Worker

Ascension Tree And Stump LLC
04.2018 - 11.2018

Delivery Driver

Excelsior Package Delivery, LLC
02.2018 - 08.2019

Corrections Sergeant

Louisiana State Penitentiary
05.2017 - 05.2018

Shift Manager

Leaders Fried Chicken
05.2013 - 06.2017

GED -

Mississippi Gulf Coast Community College

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Cody Carpenter