Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Clement

Rochester,NY

Summary

Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.

Overview

15
15
years of professional experience

Work History

Store Manager

HomeGoods
Rochester, New York
08.2020 - Current
  • Developed strategies to maximize sales and profitability.
  • Assessed operational efficiency of the store's departments.
  • Created weekly work schedules for store personnel.
  • Ensured compliance with safety regulations and company policies.
  • Established customer service standards and monitored staff compliance.
  • Recruited, trained and supervised new employees.
  • Resolved customer complaints in a timely manner.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Participated in 10-12 new store opens as support for backroom, frontline, merchandising, and operations.
  • Was the lead on 2 new store opens and was responsible for overseeing the entire opening process from the first day in the building to grand open.

Assistant Store Manager

HomeGoods
Victor, New York
12.2018 - 08.2020
  • Maintained a safe working environment by enforcing safety regulations.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Provided training to new employees on company policies and procedures.
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
  • Managed day-to-day operations including scheduling shifts, assigning tasks.
  • Organized weekly meetings with department heads to review progress on key objectives.
  • Assisted in recruiting efforts by interviewing candidates for open positions in the store.
  • Coached and developed store associates through formal and informal interactions.
  • Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Supervised cashiers in processing credit, debit and cash payments to streamline sales.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.
  • Oversaw coaching and guidance of store employees to foster advancement in work operations.
  • Delegated work to staff, setting priorities and goals.

Key Holder

HomeGoods
Rochester, NY
09.2016 - 12.2018
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Managed key holder responsibilities such as opening and closing the store, setting alarms.
  • Adhered to all local laws governing retail operations including security requirements.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Organized backroom storage areas to maximize efficiency of space utilization.
  • Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
  • Inspected physical condition of store premises to identify any maintenance issues.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Replenished merchandise displays throughout the store as needed.
  • Assisted customers with product selection and resolving complaints.
  • Provided excellent customer service by greeting customers in a friendly manner and responding to inquiries promptly.
  • Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Partnered with store leadership team to learn and understand management processes and reports.
  • Collaborated with management to determine key tasks and delegate to staff members.
  • Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
  • Delegated work to staff, setting priorities and goals.
  • Directed and supervised staff performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Receiving Manager

Sears
Victor, New York
06.2009 - 09.2016
  • Coordinated with vendors regarding shipping schedules and delivery expectations.
  • Ensured accuracy in recording product information into inventory system.
  • Resolved any disputes or problems arising from deliveries or shipment errors quickly and efficiently.
  • Managed and organized the receiving of all incoming shipments.
  • Supervised a team of 15 workers responsible for unloading, sorting, and stocking merchandise.
  • Developed new strategies to increase efficiency in the receiving process while reducing cost.
  • Verified items received against purchase orders to ensure accuracy of delivery quantities.
  • Tracked discrepancies between invoices and packing slips upon arrival of goods.
  • Inspected incoming products for damages or defects before accepting them into inventory.
  • Conducted regular staff meetings to discuss procedures, performance, and goals.
  • Maintained a safe work environment by adhering to safety regulations and policies.
  • Assisted with training new employees on proper receiving practices and procedures.
  • Organized storage areas to maximize movement and minimize labor.
  • Collected merchandise returns from sales floor, checked price tags, and hung on racks.
  • Prepared accurate shipping orders and bills of lading to direct and route materials.
  • Trained and supervised warehouse team, setting schedules and delegating daily tasks.
  • Consistently met company and department objectives within budget and time constraints.

Education

Bachelor of Arts - History

Niagara University
Niagara Falls, NY
05-2006

Skills

  • Project Management
  • Operations Management
  • Supply Ordering
  • Store operations oversight
  • Team Development
  • Leadership Development
  • Friendly and Positive
  • Training and mentoring
  • Multitasking and Organization
  • Strategic thinker
  • MS Office proficient
  • Team Building and Leadership
  • Communication
  • Problem solving
  • Math
  • Emotional intelligence
  • Critical thinking

Timeline

Store Manager

HomeGoods
08.2020 - Current

Assistant Store Manager

HomeGoods
12.2018 - 08.2020

Key Holder

HomeGoods
09.2016 - 12.2018

Receiving Manager

Sears
06.2009 - 09.2016

Bachelor of Arts - History

Niagara University

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Cody Clement