Summary
Overview
Work History
Education
Skills
Timeline
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Cody Combs

DERBY,Kansas

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Overview

14
14
years of professional experience

Work History

Sales Manager

Allstate
03.2020 - Current
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.

Banker

My Credit Union
05.2017 - 05.2019
  • Strengthened customer relationships through attentive service and prompt resolution of inquiries.
  • Enhanced bank profitability by effectively cross-selling various financial products and services.
  • Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Streamlined operations, implementing efficient processes to improve overall productivity and performance.

Relationship Banker

Intrust Bank
05.2013 - 05.2017
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
  • Managed multiple customer accounts efficiently, ensuring accurate record-keeping and timely resolution of issues.
  • Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Assisted customers with completing required forms for opening and closing bank accounts.

Manager

Legends Carwash
12.2009 - 05.2013
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Ensured safety for both customers and employees by adhering to company guidelines and following proper procedures.
  • Contributed to increased revenue with upselling of premium services, utilizing strong communication skills.
  • Maintained cleanliness of entire facility, including vacuum bays, ensuring a positive experience for all clients.
  • Developed strong relationships with repeat customers, fostering a loyal client base and driving repeat business.
  • Reduced wait times for customers through timely completion of vehicle inspections and efficient wash processes.
  • Managed inventory effectively to ensure adequate supply levels were maintained at all times for optimal operation functionality.

Education

Bachelor of Arts - Criminal Justice

Wichita State University
Wichita, KS
05.2013

Skills

  • Client Relationship Management
  • Sales Team Training
  • Sales Tracking
  • Sales Operation
  • Sales Reporting
  • Solution Selling
  • Pipeline Management
  • Staff Management
  • Sales Process
  • Goal Setting
  • Sales Coaching
  • Team Oversight
  • Decision making
  • Team leadership
  • Customer retention
  • Organizational skills
  • Networking abilities
  • Problem solving
  • Analytical thinking
  • Conflict resolution
  • Active listening
  • Customer Service

Timeline

Sales Manager

Allstate
03.2020 - Current

Banker

My Credit Union
05.2017 - 05.2019

Relationship Banker

Intrust Bank
05.2013 - 05.2017

Manager

Legends Carwash
12.2009 - 05.2013

Bachelor of Arts - Criminal Justice

Wichita State University

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Cody Combs