Cody Cooper
Farmland,IN
Summary
Driven sales leader with proven expertise in customer relationship building and sales techniques, honed at Greg Hubler Hyundai. Skilled in objection handling and customer service, fostering high levels of satisfaction. Demonstrated ability to lead and motivate teams, achieving notable improvements in collaboration and performance. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Sales Professional
Greg Hubler Hyundai
05.2022 - Current
- Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Streamlined internal communication channels between sales, marketing, and product teams to ensure alignment on goals and initiatives, resulting in improved collaboration efforts.
- Utilized CRM software tools effectively for tracking client interactions, follow-ups, deals progressions.
Sales Associate
Cricket Wireless
10.2020 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Manager
Papa Johns
05.2014 - 09.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
Education
High School Diploma -
Muncie Central High School
Muncie, IN06.2014
Skills
- Objection handling
- Sales expertise
- Upselling and Cross Selling
- Closing Techniques
- Point of sale operation
- Customer Relationship Building
- Social selling
- Cash Handling
- Customer Service
- Product and service knowledge
Timeline
Sales Professional
Greg Hubler Hyundai
05.2022 - Current
Sales Associate
Cricket Wireless
10.2020 - 05.2022
Manager
Papa Johns
05.2014 - 09.2020
High School Diploma -
Muncie Central High School
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