Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

CODY CRAGO

Dunn,NC

Summary

Dynamic Ford Senior Master Technician with a proven track record at Carolina Fleet Services, excelling in problem-solving and customer service. Enhanced team productivity through mentorship and streamlined diagnostic processes, significantly reducing customer complaints. Adept at mastering advanced automotive systems while fostering a collaborative and positive work environment.

Overview

12
12
years of professional experience
1
1
Certification

Work History

FORD SENIOR MASTER TECHICAN.

CAROLINA FLEET SERVICES.
07.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

FORD SENIOR MASTER TECH.

CDT AUTOMOTIVE.
06.2017 - 03.2023
  • Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions.
  • Mastered [Type] system and trained new employees on proper procedures.
  • Managed warranty claims efficiently, ensuring proper documentation and timely submission to manufacturers for reimbursement approval process completion.
  • Stayed current on industry trends, attending training sessions and workshops to continually improve technical expertise.

FORD SENIOR MASTER TECHNICAN.

CROSSROADS FORD OF APEX
05.2013 - 03.2017
  • Streamlined diagnostic processes, incorporating cutting-edge tools and techniques to identify root causes of vehicle problems rapidly.
  • Assisted management in developing new strategies aimed at improving overall effectiveness of the service department.
  • Reduced customer complaints by providing accurate troubleshooting and timely resolution of complex technical issues.
  • Improved team productivity by mentoring junior technicians and sharing specialized knowledge in advanced automotive systems.

Education

AUTOMOTIVE TECHNOLIGY. - AUTOMOTIVE, FORD.

NASCAR TECHNICAL INSTITUTE.
Mooresville, NC
06-2009

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Certification

EPA 609.

FORD SENIOR MASTER IN DIESEL AND GAS PATH.


Timeline

FORD SENIOR MASTER TECHICAN.

CAROLINA FLEET SERVICES.
07.2024 - Current

FORD SENIOR MASTER TECH.

CDT AUTOMOTIVE.
06.2017 - 03.2023

FORD SENIOR MASTER TECHNICAN.

CROSSROADS FORD OF APEX
05.2013 - 03.2017

AUTOMOTIVE TECHNOLIGY. - AUTOMOTIVE, FORD.

NASCAR TECHNICAL INSTITUTE.

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