Cody Crisp

Assistant Manager

Valvoline Instant Oil

02.2024 - Current

Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Developed strong working relationships with staff, fostering a positive work environment.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Improved customer satisfaction by addressing and resolving complaints promptly.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Conducted employee performance evaluations, providing constructive feedback for growth and development.
Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Improved customer satisfaction by resolving complaints and inquiries promptly.