Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cody Croul

Morgan Hill

Summary

Motivated Business Administration student with a concentration in Marketing, seeking to leverage project management, financial analysis expertise, and diverse work experience to drive organizational success. Skilled in strategic planning, execution, team leadership, and customer service excellence. Hardworking and , customer-focused operations, and managing fast-paced work environments. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Manager Assistant/Secretary

J&M Construction, San Jose, CA
02.2022 - 08.2022
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Managed daily office operations, scheduling, and correspondence.
  • Assisted with administrative tasks, document preparation, and client communication.
  • Supported project coordination efforts to ensure timely deliverables.
  • Data entry for cost of supplies and inventory
  • make schedule for labor workers set work hour's and assign location to employees by email

Founder & Owner

GenerationZPlus.com (Online Retail Venture)
01.2020 - 12.2021

Launched and managed an e-commerce platform specializing in tobacco products, clothing, and accessories.
Conducted market research to refine product offerings and improve customer engagement.
Developed and implemented e-commerce strategies to drive traffic and sales.

Parts Delivery Driver & Assistant Manager

AutoZone Auto Parts
07.2018 - 01.2020
  • Kept records of pickups and deliveries and obtained necessary signatures and receipts.
  • Developed strong relationships with customers by providing professional and courteous service during deliveries.
  • Improved route planning through the use of GPS technology, optimizing delivery times and reducing fuel consumption.
  • Demonstrated excellent time-management skills by consistently meeting or exceeding delivery deadlines.
  • Safely navigated challenging road conditions and traffic patterns, minimizing delays in part deliveries.
  • Collaborated with warehouse staff to ensure proper packaging and loading of parts for efficient delivery.
  • Increased customer satisfaction by ensuring timely and accurate parts delivery to various locations.
  • Assisted in training new Parts Delivery Drivers on company policies, procedures, and safety standards.
  • Safely and punctually delivered auto parts to local automobile stores from large distributor.
  • Streamlined inventory management by maintaining accurate records of parts received, stored, and delivered.
  • Determined parts needed by analyzing information and descriptions provided by customer.
  • Checked parts computer for stock items and initiated special orders.
  • Remained knowledgeable about current product offerings; effectively communicated this information to customers during deliveries as needed.
  • Supported warehouse operations when not engaged in deliveries by assisting in order fulfillment tasks such as picking, packing, labeling, or shipping items as required.
  • Expedited urgent orders by prioritizing deliveries based on customer needs and business requirements.
  • Pulled parts off store shelves to fill customer orders.
  • Conducted regular inventory audits to identify discrepancies or potential issues, taking corrective action as necessary to maintain accurate records and prevent future errors.
  • Fostered a safe work environment by adhering to all company safety guidelines and reporting any observed hazards or violations.
  • Contributed to increased sales by cross-selling additional products or services during parts deliveries when appropriate.
  • Collaborated closely with other team members to ensure seamless coordination between inventory management efforts and delivery schedules for optimal efficiency across the supply chain process.
  • Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
  • Reduced lost or damaged items through careful handling of parts during loading, transport, and unloading processes.
  • Managed inventory, customer service, and daily store operations.
  • Delivered auto parts promptly and efficiently to customers.
  • Supervised team activities and mentored staff to ensure high-performance standards.
  • Streamlined operational processes to improve efficiency and customer satisfaction.
  • Strengthened relationships with clients by providing courteous and efficient service during deliveries.
  • Negotiated with clients to ensure secure and convenient delivery locations.
  • Enhanced safety standards by adhering to all traffic and company regulations during deliveries.
  • Collaborated with warehouse staff to expedite loading and unloading processes for faster turnaround.
  • Addressed and resolved delivery discrepancies, ensuring accurate order fulfillment.
  • Fostered positive working environment by supporting colleagues during peak delivery periods.
  • Ensured timely delivery of auto parts to various clients, enhancing customer satisfaction and loyalty.
  • Reduced delivery times with strategic route planning, contributing to increased productivity.
  • Utilized technology effectively for navigation and communication, streamlining delivery operations.
  • Assisted in inventory management to prevent stock discrepancies.
  • Maintained clean and organized delivery vehicle to uphold company's professional image.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Cook

Sonic Drive-in Chicago, Uptown
08.2017 - 07.2018
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Cook

FiveGuys Burgers And Fries
10.2021 - 11.2022
  • Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
  • Maintained clean, organized grill stations for hygienic, orderly food preparation.
  • Cleaned and maintained kitchen equipment regularly.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
  • Restocked and rotated food items according to expiry dates to minimize waste.
  • Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Efficiently managed time by prioritizing tasks according to importance and urgency.
  • Effectively communicated with fellow team members to coordinate dish preparation during peak service hours.
  • Provided excellent customer service by addressing any concerns or special requests promptly and professionally.
  • Stored and handled goods correctly to maintain freshness and condition.
  • Collaborated with fellow cooks to streamline kitchen processes for increased efficiency.
  • Demonstrated initiative by taking on additional responsibilities during busy periods or when shortstaffed.
  • Adjusted gas and electric grills to specified temperatures for quality food output.
  • Grilled meats and seafood to customer specifications.
  • Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
  • Trained new staff members on grill station operations, resulting in improved overall performance of the team.
  • Established and maintained productive staff relationships for positive working environments.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Verified order accuracy and quality ahead of service to maintain standards.
  • Enhanced customer satisfaction by consistently preparing high-quality dishes in a timely manner.
  • Closely followed recipes and presentation guidelines to maintain consistency across menu items.
  • Reduced food waste by implementing proper portion control and efficient cooking techniques.
  • Ensured proper cooking temperatures were maintained for various proteins, resulting in consistent dish quality and reduced risk of foodborne illness.
  • Worked closely with front-of-house staff to address any order modifications or dietary restrictions efficiently and accurately.
  • Provided support to crew members through all facets of food preparation and delivery.
  • Consistently met or exceeded performance goals by dedicating time and effort to honing skills and staying current with industry trends.
  • Distributed food to team members with efficiency in high-volume environment.
  • Participated in regular staff meetings, providing valuable insights into improving kitchen productivity and customer satisfaction.
  • Streamlined food preparation process, reducing order turnaround time.
  • Increased repeat customers with consistent preparation of high-quality grilled foods.
  • Implemented cleaning schedule for grill area, ensuring spotless working environment.
  • Maintained grill equipment, resulting in fewer operational disruptions.
  • Trained new staff on grill operations, improving team efficiency and service speed.
  • Coordinated with front house staff to ensure accurate order flow and customer satisfaction.
  • Enhanced dining experience by maintaining high standards of hygiene and cleanliness in grill area.
  • Achieved recognition for outstanding performance during peak dining hours.
  • Checked freshness and quality of ingredients.
  • Monitored food temperatures for proper cooking and safe consumption.
  • Performed daily food preparation tasks by chopping, slicing and dicing various food and ingredients.
  • Restocked stations and supplies during slower periods between rushes.
  • Verified accurate portioning of food items and garnishes.
  • Prepared meals according to customer specifications.
  • Worked closely with other kitchen staff to facilitate timely completion of orders.
  • Trained new team members on kitchen operations and safety protocols.
  • Washed, peeled and seeded fruits and vegetables to prepare for consumption.
  • Utilized problem-solving skills to address customer complaints.

Meat Slicer & Sandwich Maker

Togo’s Sandwiches
03.2014 - 06.2017
  • Trained new employees in proper usage of slicing equipment, ensuring adherence to safety protocols.
  • Sustained sharpness of cutting tools for optimal performance, regularly inspecting and sharpening blades as needed.
  • Reduced waste by accurately weighing and packaging sliced meats according to customer orders.
  • Collaborated with team members to ensure smooth operations within the deli department.
  • Maintained high-quality standards for sliced meats through regular inspection and monitoring of the slicing equipment.
  • Ensured food safety by following proper sanitation procedures during meat handling and preparation.
  • Assisted customers with special requests, resulting in personalized service and repeat business.
  • Provided excellent customer service, promptly addressing concerns or issues related to meat slicing or order fulfillment.
  • Maintained a clean work environment, adhering to strict hygiene regulations and guidelines.
  • Encouraged a positive work atmosphere among team members through effective communication and cooperation strategies.
  • Enhanced customer experience by offering knowledgeable recommendations on various meat selections and preparations.
  • Supported sales growth by creating attractive product displays that enticed customers to make purchases.
  • Increased customer satisfaction by providing precise and efficient meat slicing services.
  • Maximized freshness of products by rotating stock based on expiration dates and demand patterns.
  • Streamlined meat slicing processes to improve efficiency while maintaining quality standards.
  • Participated in store promotions related to the deli and meat department, boosting sales and increasing customer engagement.
  • Trimmed fat and removed bones for high-quality, well-presented cuts of meat.
  • Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
  • Used [Software] to document quantity of meat received and sold to keep proper records of meat sales.
  • Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
  • Performed meat inspections and checked temperature environment to maximize food safety.
  • Resolved delivery discrepancies to maintain accurate stock and finances.
  • Complied with food safety, hygiene and sanitation regulations for safe food preparation.
  • Cut, trimmed and ground meats such as beef, pork, and poultry to prepare for packaging and sale.
  • Wrapped meat produce to maintain quality, freshness and condition.
  • Adhere to safety and cleanliness standards and maintained equipment.
  • Labeled meat items clearly and accurately with allergen information and expiration dates.
  • Used boning knife, skewers and twine to shape, lace, and tie roasts.
  • Identified cuts of meat, grading and pricing accordingly.
  • Stocked, rotated and priced merchandise to meet store standards.
  • Verified proper inventory levels, product quality, and freshness to prevent sale of spoiled products.
  • Replenished butcher counter displays to maintain fresh, appealing produce.
  • Assessed kitchen inventories and reordered low-stock items to maintain output.
  • Managed waste and disposal to comply with environmental regulations and minimize waste.
  • Disassembled and properly cleaned meat-cutting machines, avoiding contamination.
  • Monitored and controlled inventory to manage stock levels and prevent waste.
  • Promoted new meat options to offer customers unique and appealing choices.
  • Prepared and cooked meat products to provide customers with samples and test product quality.
  • Maintained cleanliness and safety standards to prevent contamination and comply with regulations.
  • Packaged and labeled meat items in preparation for sale to customers.
  • De-boned and ground meat to prepare cuts and portions for sale.
  • Trimmed fat to remove undesirable parts from cuts of meat.
  • Trained new employees on proper meat-cutting techniques and safety measures.
  • Calculated weight and quantity of meat to determine appropriate pricing for customers.
  • Cut meats to customer specifications and answered questions about specialty products.
  • Adjusted machine settings to accommodate different cuts of meat.
  • Received and inspected meat deliveries to verify quality and safety of products.
  • Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
  • Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
  • Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
  • Greeted guests, promoted specials, and took orders.
  • Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
  • Reduced food waste with careful ingredient measurement and proper storage techniques.
  • Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
  • Streamlined sandwich assembly process for increased efficiency and improved service times.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Managed cash transactions efficiently while adhering to company policies for financial security measures.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and building rapport with patrons.
  • Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.
  • Developed mastery of menu offerings to recommend appropriate options based on customer preferences or dietary restrictions.
  • Organized work areas to foster efficiency and model exceptional kitchen etiquette.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Facilitated efficient order-taking processes through clear communication when relaying customer requests to kitchen staff.
  • Kept workplace clean and organized in line with restaurant policies.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Accurately operated cash register to process customer payments.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Reconciled receipt totals, cash and credit payments to address shortages.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Documented customer orders and conveyed special requests to kitchen staff.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.
  • Brewed coffee and tea and changed out drink station syrups.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Observed customer purchases in line and differentiated between standard portions.
  • Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
12.2025

Skills

    Skills

  • Project Management: Planning, risk mitigation, stakeholder communication, and cross-functional team collaboration
  • Financial Analysis & Reporting: Expertise in Financial Accounting, Managerial Accounting, and applying accounting principles for decision-making
  • Strategic Marketing: Developing Applied Marketing Strategies, analyzing Consumer Behavior, and crafting marketing campaigns
  • Statistical Analysis & Data Interpretation: Proficient in Applied Statistics for business insights and problem-solving
  • Business Law & Compliance: Knowledge in Business Law to ensure legal and ethical practices in business operations
  • Leadership & Team Management: Leading teams, managing operations, and training staff in high-pressure environments
  • Customer Service & Relationship Management: Demonstrated ability to manage customer relationships and deliver outstanding service in various industries
  • Digital Marketing: Social Media strategy, content creation, and digital campaign management
  • Technical Proficiency: Microsoft Office Suite, QuickBooks, project management software, and e-commerce platforms
  • Professional Affiliations

  • Member, Project Management Institute (PMI)
  • Member, American Marketing Association (AMA)

Certification

Certifications

  • Project Management Professional (PMP) - In Progress
  • Agile Certified Practitioner (ACP) - In Progress
  • Social Media Certified (HubSpot Academy)
  • Digital Marketing Certified (HubSpot Academy)

Timeline

Office Manager Assistant/Secretary

J&M Construction, San Jose, CA
02.2022 - 08.2022

Cook

FiveGuys Burgers And Fries
10.2021 - 11.2022

Founder & Owner

GenerationZPlus.com (Online Retail Venture)
01.2020 - 12.2021

Parts Delivery Driver & Assistant Manager

AutoZone Auto Parts
07.2018 - 01.2020

Cook

Sonic Drive-in Chicago, Uptown
08.2017 - 07.2018

Meat Slicer & Sandwich Maker

Togo’s Sandwiches
03.2014 - 06.2017

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

Certifications

  • Project Management Professional (PMP) - In Progress
  • Agile Certified Practitioner (ACP) - In Progress
  • Social Media Certified (HubSpot Academy)
  • Digital Marketing Certified (HubSpot Academy)
Cody Croul