Odessa Crow
Mead,OK
Summary
Certified Nursing Assistant in Training performs basic restorative and nursing services directed at patient safety, comfort and personal hygiene within authorized scope of practice. Delivers direct care to patients as directed by RN in charge. Maintains patient comfort and safety by following departmental policies and procedures and safety, environmental and infection control standards. My experience consist of serving chronically ill patients, including assisting with daily living activities and personal tasks. I display patient and highly compassionate care for my clients' and show skills operating within long-term care environments.
Overview
19
19
years of professional experience
Work History
Hospitality Aide/Certified Nursing Assistant In Training
Brookside Nursing Center
Madill, OK
09.2024 - Current
- Answered patient call signals and signal lights to determine patients' needs.
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Observed patients' conditions regularly for any physical or mental changes and reported findings to the appropriate personnel promptly.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Promotions Coordinator
Choctaw Casino and Resorts
Durant, OK
03.2024 - 09.2024
- Worked closely with the executive team to outline company goals and transfer those goals into promotional events.
- Coordinated with vendors to ensure timely delivery of promotional materials.
- Promoting guest service and satisfaction.
PSE Clerk
United States Postal Service, USPS
Bonham, TX
03.2019 - 03.2024
- Maintained accurate records of all incoming and outgoing mail items.
- Provided customer service support to clients over the phone, via email or in person.
- Processed payments and handled cash using point of sale (POS) computer system.
- Sold stamps and money orders to mail customers along daily route.
- Handled undeliverable mail in accordance with established procedures.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Weighed parcels, calculating costs based on type, total weight and final destination.
- Scanned documents for mailing purposes and generated labels for outgoing items.
- Utilized various software and tools to streamline processes and optimize performance.
- Worked effectively in team environments to make the workplace more productive.
Manager
M and R Shipping
Sulphur Springs, TX
06.2013 - 04.2019
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored staff performance and addressed issues.
- Analyzed market trends and competitor activity to inform business strategy.
- Created monthly reports for senior management summarizing operational performance metrics.
- Assisted in resolving any customer complaints regarding lost or damaged goods during transit.
- Coordinated with carriers to ensure timely delivery of goods.
- Monitored freight carriers for compliance with safety regulations and company policies.
- Managed the receiving and shipping of all incoming and outgoing orders, ensuring accuracy in product quantity, quality and condition.
- Utilized automated systems for tracking shipments and updating databases with pertinent information.
- Maximized customer satisfaction by handling customer email and telephone interactions.
Cosmetologist
Self-employeed
Winnsboro, TX
06.2006 - 01.2013
- Assisted with basic bookkeeping, filing and maintaining clients' records.
- Treated customers to shampooing and head massage to promote loyalty.
- Bleached, dyed or tinted hair using applicator or brush.
- Kept work stations clean and sanitized scissors, combs and other styling tools.
- Responded to customer inquiries by phone, email, and in person.
- Attended continuing education classes to stay up-to-date with trends in the industry.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Maintained accurate records of customer services provided.
Education
Certified Nursing Aide (training Ends 1/28/2025)
Kiamichi Tech
Durant, OK01-2025
Home Health Aide(Training Ends 1/29/2025)
Kiamichi Tech
Durant, OK01-2025
Personal Trainer Certification
North East Texas Community College
Mount Pleasant, TX12-2015
Cosmetology
North East Texas Community College
Mount Pleasant, TX05-2006
High School Diploma -
Winnsboro High School
Winnsboro, TX05-2003
Skills
- Patient care
- Basic housekeeping
- First aid training
- Cross-cultural sensitivity
- Cleaning and sanitizing
- Time management
- Patient confidentiality
- Professionalism and etiquette
- Appointment setting and executing plans
- Communication
References
References available upon request.
Timeline
Hospitality Aide/Certified Nursing Assistant In Training
Brookside Nursing Center
09.2024 - Current
Promotions Coordinator
Choctaw Casino and Resorts
03.2024 - 09.2024
PSE Clerk
United States Postal Service, USPS
03.2019 - 03.2024
Manager
M and R Shipping
06.2013 - 04.2019
Cosmetologist
Self-employeed
06.2006 - 01.2013
Certified Nursing Aide (training Ends 1/28/2025)
Kiamichi Tech
Home Health Aide(Training Ends 1/29/2025)
Kiamichi Tech
Personal Trainer Certification
North East Texas Community College
Cosmetology
North East Texas Community College
High School Diploma -
Winnsboro High School
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