Cody Cutunilli
Arvada,CO
Summary
Dynamic leader with extensive experience at Sherwin-Williams Paint Company, excelling in branch operations management and relationship building. Achieved consistent revenue growth by implementing effective sales strategies and enhancing customer service. Skilled in inventory control and problem-solving, significantly improving operational efficiency and customer satisfaction. Proven track record in mentoring teams for peak performance. Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.
Overview
14
14
years of professional experience
Work History
Branch Manager
Sherwin-Williams Paint Company
06.2018 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Reduced employee turnover by fostering a positive work environment and offering competitive compensation packages.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
Assistant Store Manager
Sherwin-Williams Paint Company
09.2016 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Assistant Store Manager
Sherwin-Williams Paint Company
03.2014 - 03.2016
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
Customer Service Specialist
Sherwin-Williams Paint Company
09.2012 - 01.2014
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
Education
High School Diploma -
Summit High School
Breckenridge, Colorado05-2006
Skills
- Branch operations management
- Problem-solving
- Customer service
- Customer experience
- Inventory control
- Excellent work ethic
- Time management
- Relationship building and management
President's Award
Received the company's most Prestigious award in 2020.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Branch Manager
Sherwin-Williams Paint Company
06.2018 - Current
Assistant Store Manager
Sherwin-Williams Paint Company
09.2016 - 06.2018
Assistant Store Manager
Sherwin-Williams Paint Company
03.2014 - 03.2016
Customer Service Specialist
Sherwin-Williams Paint Company
09.2012 - 01.2014
High School Diploma -
Summit High School
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