Cody Darrigan

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• Greeted and assisted guests by gathering information pertaining to reservations or requests.
• Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
• Provided exceptional service and assistance to guests upon check-in.
• Increased customer service ratings through personable service.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
• Implemented successful strategies to increase customer satisfaction.
• Fostered safe lodging environment with reliable and effective security services.
• Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
• Oversaw day-to-day operations of 26-room hotel with staff of 10 employees.

• Responded to and resolved customer questions and concerns.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Enforced company policies and regulations with employees.
• Helped store management meet standards of service and quality in daily operations.
• Trained new employees and delegated daily tasks and responsibilities.
• Completed cash and credit card transactions accurately using POS software.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Located and resolved problems with team production and performance to maintain consistent quality levels.
• Enhanced processes by pinpointing bottlenecks and working with employees to resolve.