Dynamic and goal-oriented professional with extensive experience at Jenkins Auto Group, excelling in customer relationship building and product knowledge. Proven track record of enhancing customer satisfaction and boosting sales through effective communication and teamwork. Skilled in order fulfillment and inventory management, ensuring high-demand parts are readily available for clients.
Overview
5
5
years of professional experience
Work History
Parts Counter Sales Person
Jenkins Auto Group
09.2025 - Current
Assisted customers in identifying and locating automotive parts efficiently.
Processed customer orders and maintained accurate inventory records.
Utilized point-of-sale systems to complete transactions swiftly.
Provided product knowledge to enhance customer satisfaction and boost sales.
Collaborated with team members to ensure timely order fulfillment.
Managed stock levels, ensuring high-demand parts were readily available.
Processed transactions accurately, ensuring proper payment methods were used and receipts were issued accordingly.
Built strong relationships with customers, leading to increased repeat business and positive word-of-mouth referrals.
Assisted in conducting regular inventory audits to maintain accuracy and prevent discrepancies.
Tow Truck Operator
Gs Auto Towing
07.2023 - 07.2025
Operated tow truck to safely transport vehicles to designated locations.
Conducted routine vehicle inspections to ensure operational safety and compliance.
Responded promptly to roadside assistance calls, enhancing customer satisfaction.
Assisted in loading and unloading vehicles, maintaining proper securing techniques.
Managed equipment maintenance schedules to ensure reliability and performance.
Communicated effectively with dispatch to coordinate services and routes efficiently.
Documented service records accurately for tracking and reporting purposes.
Fastened chains, straps, covers, and binders to secure load during transit.
Developed knowledge of local roadways to optimize navigation during towing operations.
Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
Secured vehicle to tow truck and checked all attachments for safe operation.
Minimized damage claims through careful handling of customers'' vehicles during loading, transportation, and unloading processes.
Kept tow trucks and equipment clean and organized to promote a positive image for the company and ensure optimal functionality during service calls.
Conducted thorough pre-and post-trip inspections on all equipment, identifying potential issues before they became major problems, thus reducing downtime for repairs.
Reduced response time for service calls by effectively prioritizing tasks and efficiently managing routes.
Updated daily logs with production data such as weights, destinations, and delivery times to keep management current on team activities.
Promoted a safe working environment by adhering to industry best practices and company policies regarding workplace safety at all times.
Ensured vehicle safety and compliance with regulations through diligent inspections and routine maintenance of tow trucks.
Developed strong relationships with local auto repair shops, fostering mutually beneficial partnerships that expanded business opportunities for both parties.
Coordinated team member movements based on current needs, avoiding safety concerns, or delays.
Delivered exceptional tow truck service across region and liaised with local authorities.
Operated with safety and skill to avoid accidents and delays.
Finalized daily logs on schedule to update internal records and uphold DOT requirements.
Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
Completed routine maintenance on truck to keep in working order.
Pump Truck Operator
Brooks Septic
01.2023 - 07.2023
Operated pump truck for septic system maintenance and waste removal.
Ensured compliance with safety protocols and environmental regulations during operations.
Conducted routine inspections to maintain equipment functionality and prevent breakdowns.
Collaborated with team members to optimize waste disposal processes and improve service efficiency.
Maintained accurate records of service calls, waste collected, and customer interactions.
Reduced overall project costs by proactively identifying potential issues and implementing cost-effective solutions before they escalated into major problems.
Enhanced pump truck efficiency by performing regular maintenance and timely repairs.
Plumber
Mike Scott Plumbing
08.2022 - 01.2023
Installed and repaired plumbing systems including pipes, fixtures, and appliances.
Diagnosed plumbing issues using testing equipment and tools.
Collaborated with contractors to ensure project specifications were met.
Assisted in maintaining a safe work environment by following safety protocols.
Conducted routine maintenance checks to prevent plumbing failures.
Repaired plumbing systems, components, and equipment.