Cody Davis
Austin,TX
Summary
Competitive medical device representative with a focus on delivering exceptional customer service and clinical support. Proficient in orthopedic surgery systems, with a comprehensive understanding of OR protocol and HIPAA regulations. Apply collaborative approach with physicians, surgical technicians, and healthcare staff to ensure efficient and effective delivery of healthcare services.
Overview
9
9
years of professional experience
Work History
Associate Mako Product Specialist
Stryker
04.2024 - Current
- Covered and managed facilities averaging up to 28 Joint Replacement cases in a day.
- Achieved Mako Triple Certification status in less than a year.
- Continually expanded knowledge of both Mako Robotics and Joint Replacement implant product line.
- Researched product's technical specifications and accurately communicated information with surgeons and OR staff.
- Demonstrated proper equipment use by showing clients product setup and operation using advanced knowledge of medical and surgical processes.
Onsite Specialist
Stryker Procare
03.2023 - 12.2023
- Supported on average 400 cases per month for roughly 42 surgeons spanning across various specialties, including Orthopedics, Urology, Gynecology, and more.
- Exhibited strong problem-solving abilities to quickly identify root causes of complex technical problems.
- Analyzed customer requirements to develop tailored solutions that addressed their specific needs.
- Collaborated closely with sales teams to provide technical support throughout the entire sales cycle.
- Provided onsite training for new employees on product features, usage guidelines, and system functionality.
Waitstaff/Table Service, Staff Manager
Pappa's Restaurants, Gatherhouse Concepts
01.2017 - 01.2022
- Demonstrated excellent communication skills to effectively build and maintain relationships with customers and colleagues.
- Demonstrated excellent customer service skills by anticipating guest needs and responding quickly to requests.
- Analyzed customer feedback and implemented strategies to improve service.
Education
Bachelor of Science - Psychology
University of Houston
Houston, TX12.2021
Associate of Science - Psychology
Lone Star College
Houston, TX12.2018
Bachelor of Science - Psychology
Southwestern University
Georgetown, TX12.2016
Skills
- Sales support
- Product demonstrations
- Relationship building
- Clinical expertise
- Competitive analysis
- Market analysis
Timeline
Associate Mako Product Specialist
Stryker
04.2024 - Current
Onsite Specialist
Stryker Procare
03.2023 - 12.2023
Waitstaff/Table Service, Staff Manager
Pappa's Restaurants, Gatherhouse Concepts
01.2017 - 01.2022
Bachelor of Science - Psychology
University of Houston
Associate of Science - Psychology
Lone Star College
Bachelor of Science - Psychology
Southwestern University