Cody Davis
Knoxville
Summary
Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, Submittable expertise, and creative abilities to diagnose client needs and plan a path forward.
Overview
8
8
years of professional experience
Work History
Zendesk Administrator/Technical Support Specialist
Submittable
Missoula
03.2022 - Current
- Created campaign support assets for Government and Grant projects, developed processes that helped distribute over $3 Billion, and designed a system that supported over 350,000 applicants who have reached out to our team.
- Engineered creative solutions to enhance client collaboration within Zendesk instance.
- Developed automated deflection methods to reduce workload on our team.
- Designed custom CSS FAQ pages for clients including Lever for Change, Pivotal, Maryland Department of Labor, and AIR.
- Enhanced agent productivity and strengthened security protocols to meet SOC 2 and HIPAA compliance.
Master Toolmaker's Apprentice
Bitterroot Tool and Machine
Stevensville
02.2021 - 02.2022
- Operated and maintained a variety of precision machining tools and equipment to meet high-quality production standards.
- Assisted in designing, fabricating, and modifying tools, dies, and fixtures to meet specific project requirements.
- Diagnosed and resolved technical issues in the machining process, reducing downtime and improving efficiency.
- Collaborated with engineers to design custom tooling solutions.
- Implemented process improvements to enhance efficiency in the workshop.
Assistant Sales Manager
TradeHome Shoes
Missoula
03.2018 - 02.2021
- Led and motivated a team of sales associates to consistently achieve and exceed sales targets.
- Delivered exceptional customer service by addressing customer needs and resolving issues, resulting in increased customer satisfaction.
- Coordinated inventory management to ensure optimal stock levels and availability.
- Supported team training initiatives to improve product knowledge and service quality.
Education
Bachelor of Science - Management Information Systems
University of Montana
Missoula05-2024
Certificate - Cybersecurity Management
University of Montana
Missoula05-2024
Certificate - Precision Machining Technology
University of Montana
Missoula05-2020
Associates of Science - Business Management and Entrepreneurship
University of Montana Missoula College
Missoula05-2019
Skills
- Creative Problem Solving
- Project Management
- Automation
- CSS
- Custom Reports
- Solutions Engineering
- Data Analytics
- Technical Support
- Customer Relationship Management
- Project Implementation
Languages
English
Timeline
Zendesk Administrator/Technical Support Specialist
Submittable
03.2022 - Current
Master Toolmaker's Apprentice
Bitterroot Tool and Machine
02.2021 - 02.2022
Assistant Sales Manager
TradeHome Shoes
03.2018 - 02.2021
Bachelor of Science - Management Information Systems
University of Montana
Certificate - Cybersecurity Management
University of Montana
Certificate - Precision Machining Technology
University of Montana
Associates of Science - Business Management and Entrepreneurship
University of Montana Missoula College