Cody Decker
Orlando,FL
Summary
Adept at operations management and fostering team unity, I significantly enhanced operational efficiency and employee development at UPS. My strategic planning and adaptability led to improved process workflows and a harmonious work environment, achieving notable increases in team output and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Supervisor
UPS
01.2013 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Optimized work processes leading to higher team output.
- Facilitated prompt conflict resolution among team members, ensuring harmonious work environment.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Maintained high safety standards to ensure secure workplace for all employees and visitors.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Gathered, organized and input information into digital database.
- Maintained database systems to track and analyze operational data.
Education
High School Diploma -
Edgewater High School
Orlando, FL06.2011
Skills
- Operations management
- Task delegation
- Processes and procedures
- Process monitoring and improvement
- Training and mentoring
- Coaching and mentoring
- Employee development
- Employee Supervision
- Employee motivation
- Team building
- Documentation and reporting
- Staff discipline
- Attention to detail
- Decision-making
Timeline
Supervisor
UPS
01.2013 - Current
High School Diploma -
Edgewater High School
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