Cody Downs
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Sales Representative
AT&T Call Center
01.2022 - 10.2023
- Increased sales revenue by identifying and targeting high-potential accounts.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Utilized CRM software along with many other programs.
- Attended trade shows to represent company products.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
Team Lead
Walmart
01.2018 - 02.2022
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Private Caregiver
Self Employed
03.2019 - 11.2020
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Assisted clients with daily living activities for improved quality of life.
- Developed personalized care plans to address individual needs and goals.
- Collaborated with/ managed all healthcare professionals to ensure optimal patient outcomes.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Managed patient medications, ensuring accurate dosages and timely administration.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Monitored vital signs and reported any abnormalities to healthcare providers promptly.
- Facilitated patient mobility by assisting with transfers, ambulation, and exercises as prescribed by therapists.
- Promoted client independence through encouragement and assistance in self-care tasks when appropriate.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Handled household management tasks like Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping, leading to a well-maintained living space.
- Participated in ongoing professional development opportunities resulting in enhanced caregiving skills and knowledge, ensuring the most up-to-date care practices were being implemented.
-
Education
High School Diploma -
Waggener High School
Louisville, KY08.2018
Associate of Science - Nursing
JCTC
Louisville, KY 01.2019 - 01.2020
Skills
- Personal Protective Equipment
- Troubleshooting
- Lockout and Tagout Procedures
- Heavy Lifting
- Warehouse Safety
- Equipment Maintenance
- Forklift Operation
- Efficient Data Entry
- Safe Driver
- Heavy Equipment Operations
- Customer service
- Pallet Jacks
- Microsoft Outlook
Timeline
Sales Representative
AT&T Call Center
01.2022 - 10.2023
Private Caregiver
Self Employed
03.2019 - 11.2020
Associate of Science - Nursing
JCTC
01.2019 - 01.2020
Team Lead
Walmart
01.2018 - 02.2022
High School Diploma -
Waggener High School
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