Cody Dustion
Allen,TX
Summary
Driven by a strong work ethic and superior organizational skills, I excelled at The Aspenwood Company by enhancing resident satisfaction and streamlining operations. Adept in customer service and effective problem-solving, I consistently delivered results, leading to improved efficiency and positive feedback from both residents and staff.
Overview
8
8
years of professional experience
Work History
Concierge
The Aspenwood Company
12.2022 - Current
- Assisted residents with special needs or requests, demonstrating empathy and understanding in every interaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Activities Assistant
CA Ventures - Anthology Of Plano
12.2020 - 12.2022
- Supported emotional well-being of residents with personalized one-on-one interactions and attentive care during activities.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Scheduled movies, entertainment, and other special events.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Demonstrated flexibility and adaptability when faced with unforeseen circumstances or changes to scheduled programming, ensuring a consistently enjoyable experience for residents.
Front Desk Supervisor
Motel 6
11.2017 - 12.2020
- Responsible for conflict resolution regarding guest issues.
- Check in/out guests and managing databases and operational management tasks
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
Receiving Manager
Bimbo Bread
09.2016 - 10.2017
- Coordinated the pickup and delivery of baked goods to and from the main processing to retail stores.
- Logistics management and inventory control specialsit
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
Education
MA Counseling -
Colorado Christian University
Denver, CO05.1994
Bachelor of Science - Organizational Management
Colorado Christian University
Denver, CO01.1992
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Proactive attitude
- Team player mentality
- Effective Decision Making
- Superior organization
- Efficient resourcefulness
- Project Oversight
Timeline
Concierge
The Aspenwood Company
12.2022 - Current
Activities Assistant
CA Ventures - Anthology Of Plano
12.2020 - 12.2022
Front Desk Supervisor
Motel 6
11.2017 - 12.2020
Receiving Manager
Bimbo Bread
09.2016 - 10.2017
MA Counseling -
Colorado Christian University
Bachelor of Science - Organizational Management
Colorado Christian University
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