Cody Enboden

Led end-to-end engagement management, stakeholder alignment, and solution delivery for a multi-cloud Salesforce implementation.

• Secured and managed an $800K Quote-to-Cash portal project, ensuring seamless execution from planning to delivery.
• Owned client relationships, managed stakeholder expectations, negotiated scope, and resolved conflicts while shielding technical teams from disruptions.
• Led cross-functional collaboration, aligning sales, service, and technical teams to deliver a unified multi-cloud solution spanning Experience Cloud, Service Cloud, Sales Cloud, Field Service Lightning, CPQ/Billing, and Marketing Cloud.
• Managed cross-cloud interoperability, ensuring consistency between Salesforce platforms, and aligning solutions with business objectives.
• Oversaw the design and implementation of a customer-facing Quote-to-Cash portal, incorporating:
• OmniStudio-powered quote form with Google API integrations for real-time drive-time calculations.
• Custom Lightning scheduling component, integrated with Field Service Lightning for real-time availability.
• Automated service area validation and lead routing logic to optimize conversions.
• DocuSign integration for contract execution and Chargent payments for seamless transactions.
• Managed cross-cloud interoperability, ensuring consistency between Salesforce platforms, and aligning solutions with business objectives.
• Drove adoption and user enablement, introducing self-service capabilities, knowledge deflection, and automated case routing to improve customer support.
• Monitored success metrics, leveraging Google Analytics, and reporting dashboards to track user engagement and system performance.
  

Led engagement management, stakeholder alignment, and solution delivery for a Salesforce digital engagement initiative.

• Managed client relationships and partnered with stakeholders to implement in-app and web messaging, enabling seamless customer interactions across digital platforms.
• Led scope definition and execution, aligning expectations between client teams and technical resources to deliver a skill-based, omni-channel routing system, optimizing agent assignments by language, region, and customer type.
• Oversaw the deployment of multilingual support for 18 languages, improving global customer engagement and accessibility.
• Provided strategic guidance to web development teams, ensuring smooth integration of Salesforce chat and engagement functionalities with existing digital experiences.
• Directed the development of Omni-Supervisor dashboards and workspaces, enabling real-time chat monitoring, agent availability tracking, and queue management for improved workforce oversight.
• Drove enhancements in digital engagement by enabling advanced chat features such as filtered transfer routing, automated surveys, collaboration tools, and UI customizations to optimize agent and customer interactions.

Led stakeholder engagement, project oversight, and solution delivery for a Salesforce Maps and Experience Cloud implementation.

• Managed client relationships and stakeholder expectations, ensuring alignment on scope and execution for a Salesforce Maps integration within Experience Cloud, enabling over 1,000 growers to manage field boundaries, track planted areas, and streamline crop management.
• Oversaw the development and deployment of custom Lightning components and flows, simplifying annual reporting for crop planting, fertilizer/pesticide applications, seed sourcing, and nutrient tracking to improve agricultural compliance and efficiency.
• Led the solution strategy for OmniStudio components, integrating live weather APIs to provide real-time environmental data, supporting data-driven planting decisions.
• Directed the successful rollout of a custom Crop Exception solution, reducing data issue resolution time by 99%, and earning recognition as McCain’s most successful Salesforce launch.
• Optimized Salesforce functionality across Sales Cloud and Experience Cloud, improving lead management, grower seed creation, validation rules, and data visibility across global planting operations.

Led stakeholder engagement, project oversight, and solution delivery for a Salesforce Maps implementation.

• Managed client relationships and scope alignment, ensuring a successful Salesforce Maps rollout to help sales teams visualize accounts and leads, optimize sales routes, and prioritize high-value customers using a custom scoring model.
• Oversaw automation of lead and account territory categorization, ensuring accurate segmentation and streamlining the assignment of sales opportunities.
• Directed the deployment of lead routing based on territory, improving sales efficiency and response times by ensuring leads were routed to the appropriate representatives.

• Designed and deployed staging quotes within Experience Cloud, enabling users to seamlessly submit pricing estimates and track RFQ (Request for Quote) updates, while eliminating reliance on offline spreadsheets and version control issues.
• Worked on the implementation of a Salesforce CPQ solution, streamlining quote-to-cash processes, and enabling dynamic pricing calculations that factor in international and last-mile shipping costs for solar panels and custom-manufactured products.
• Developed a scalable data model leveraging bundles, reducing data entry errors and duplicated records, enhancing overall operational efficiency.
• Automated manual workflows through real-time SAP and third-party integrations, eliminating spreadsheet-based processes, and reducing time-to-quote from weeks to hours.

• Designed and implemented a Public Community for Hawaiian residents to submit energy rebates, integrating Lightning Flows for guided submission, dynamic form pre-population, and custom Apex queries to manage restricted access objects.
• Developed a Partner Community for manufacturers, contractors, and hardware stores to streamline rebate submissions, featuring a custom CSV mass-upload tool, dynamic field validation, and automated opportunity (rebate) creation using custom Lightning components.
• Built multiple custom metadata types, enabling system admins to dynamically modify UI elements, execute complex queries between objects, and manage factor tables for rebate calculations.
• Refactored legacy workflows, process builders, and Apex code to utilize Lightning Flows, optimizing automations, batching, and custom roll-ups to enhance system performance and maintainability.
• Led daily consultations with Hawaii Energy stakeholders, gathering requirements, validating business processes, and conducting demos to ensure alignment and successful system adoption.
• Redesigned data models and process flows to transition Hawaii Energy from an Apex-driven system to a configurable, admin-led architecture, improving scalability and flexibility.

• Founded 'Ike Loa,' a monthly knowledge-sharing initiative that fosters a collaborative remote work culture through project demos and cross-team visibility.
• Launched an internal 'Ask an Architect' thread, enhancing team collaboration, and streamlining knowledge sharing across projects.
• Implemented the Salesforce Content Management System (CMS) to centralize company content, improving accessibility and governance.
• Mentored two business analysts, providing hands-on training in Community Builder, Lightning Flows, consultant best practices, and client engagement—guiding them in building Pacific Point’s new website and refining their consulting skills.

• Designed and deployed a Pandemic Unemployment Assistance (PUA) emergency aid community, enabling authenticated and unauthenticated case submissions, implementing validation rules to limit weekly case submissions, and developing a custom CAPTCHA system to prevent bot-driven federal aid claims.
• Developed a public scheduling community for the Unemployment Division, allowing users to register for appointments online, with a data-driven interface displaying active offices, locations, and services based on dependencies.
• Built a Lightning Flow and a custom Lightning component to display available time slots.
• Created manager-controlled scheduling objects to define working hours, time slot availability, and holiday settings.
• Leveraged Apex to auto-generate time slots based on management-defined schedules, ensuring dynamic and efficient appointment scheduling.
• Implemented validation rules to prevent duplicate daily appointment bookings.
• Implemented an event registration portal for Unemployment Division campaigns, where invited users receive a unique access code, ensuring they can only register for pre-approved work sessions while preventing sign-ups for full events.
• Migrated the Hawaii Civil Rights Commission from a flat Access database to a structured Salesforce data model with end-to-end case management, enabling external user groups to securely access specific records via a private sharing model and custom sharing rules.

• Led business analysis efforts, built process flows, conducted stakeholder meetings, and wrote user stories to define system requirements and improve workflows.
• Designed and implemented a community portal for taxpayers, enabling them to file forms, submit cases, and manage tax-related requests efficiently.
• Developed dynamic Lightning Flows, including community questionnaires, case submission and deflection, auto-generated cases with queue assignments, and automated permission set assignments for both community and internal users.
• Created custom metadata types to enhance system flexibility, preventing hardcoded URLs during sandbox migrations, and controlling Apex and Process Builder executions for specific users.
• Configured Salesforce Lightning Experience, including console setup, Omni-Channel routing, approval processes, and custom Lightning components for an optimized user experience.
• Built custom online forms for taxpayers to file exemptions, property events, and property statements, digitizing and streamlining tax filing processes.

• Led a team of developers in enhancing the TAPForce Community, adding BikeShare registration, a payment portal for TAP card loading, and monthly/annual route payments, shared accounts, and case submission functionality.
• Designed and implemented a custom customer community, allowing users to load TAP cards, submit support cases, manage family/shared accounts, register for BikeShare programs, and access the platform via mobile.
• Implemented Marketing Cloud, integrating Marketing Cloud Connect with Salesforce, and configuring Journey Builder, Email Studio, and Mobile Studio to automate transactional emails, instant SMS alerts when users exit defined geographic ranges, and email journeys for promotions and customer engagement.
• Deployed Sales and Service Cloud functionalities, including products and price books, custom discounting models, and automated queue/routing configurations to support both community and internal operations.
• Facilitated on-site user acceptance training (UAT), logging, and resolving reported issues to ensure a smooth launch and user adoption.

• Colorado Department of Labor and Employment (CDLE): Designed custom forms, built a Service Cloud-based case management system with queues and role hierarchies, and developed a Community portal for users to submit forms and cases. Assisted with the sandbox deployment lifecycle and integrations, while leading on-site user acceptance training.
• Colorado Domestic Violence Protection Agency (DVP): Developed a managed package deployed across 30+ domestic violence agencies in Colorado, facilitating Salesforce-to-Salesforce integration with the state department to anonymize and report data for federal funding compliance.
• San Francisco Office of Economic and Workforce Development (OEWD): Configured GetFeedback survey tools for campaign tracking, migrated the org from Salesforce Classic to Lightning, implemented Web-to-Case functionality, and built custom forms for city license applications, while performing a mass contact data cleanup.
• Oregon Department of Fish & Wildlife (ODFW): Implemented Sales Cloud for wildlife license sales and tracking, migrated license data from a legacy system using Dataloader, and collaborated with developers to set up Web-to-Case for wildlife reporting, complaints, and offender registrations.