Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Cody Erickson

Cody Erickson

Program Management

Summary

Dedicated Program Manager with a proven track record of successfully leading and delivering complex projects and programs. Over 2 years experience within healthcare contingent labor workforce solutions. Proven track record of cultivating strong client partnerships within 4+ major hospital systems. Consistently improved NPS scores by at least 20% during my tenure. SME/ trainer for 1000+ employees. Known for driving efficiency, fostering collaboration, and achieving measurable results. Strong communicator, data analyzer, leader, and problem-solver.

Overview

9
9
years of professional experience
1
1
Certificate

Work History

Program Manager

Aya Healthcare
10.2021 - 09.2023
  • Addressed and resolved technical, financial, and operational concerns through collaborative efforts with team members and senior leadership resulting in over 2000 new-hires under my direction.
  • Led a cross-brand implementation in the successful execution of client survey technology across all brands. Subject Matter Expert for 1000+ employees.
  • Developed and maintained logistics workflows for multiple departments and executive sponsors, procedures (SOP) and enliven our reporting structure.
  • Revitalized three underperforming accounts, transitioning each from a deficit position to a profitable ‘in the black' status.

Sr. Program Coordinator II

Aya Healthcare
09.2021 - 12.2022
  • Implemented best practices in project management, resulting in Q3, Q4 All Star Program Coordinator award across all brands.
  • Increased revenue to over $8,000,000 for a large surgery unit through relationship building and process improvement to increase client satisfaction resulting in over 100 new-hires.
  • Organized and managed program development from conception through successful execution.
  • Advanced client relationships across 3+ large hospital systems resulting in a head count growth of up to 80% per account.
  • Fast-paced, detail-oriented communication and contract execution with the HR, talent acquisition team, and direct daily communication with hundreds of key stakeholders at large health systems
  • Trained and mentored junior team members, fostering professional growth and improving team performance.

Sr. Program Coordinator

Aya Healthcare
10.2021 - 01.2022
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Kept program-related data accurate, up-to-date and easily accessible for accessibility.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.

Program Coordinator

Aya Healthcare
10.2022 - 12.2022

-Maintain all open positions and active assignments (1000+), and collaborate with the account management team to provide an exceptional experience to our clients and vendors.
-Maintain competition with market analysis reports and collaboration.
-Work with human resources to onboard contingent staff and communicate contract changes.
-Ensure payroll and timesheets are integrated throughout Kronos, workday, and internal payroll systems for over 700 contingent staffers on assignment.
-Other administrative tasks can include but are not limited to, linking travelers to jobs in Aya systems, opening new jobs, closing jobs, coordinating new hire training, badge requests, and tracking compliance of new and existing travelers.

Community Manager

Camden Members App
11.2020 - 11.2021
  • Engagement and brand growth through recruitment, influencer outreach, SEO, social media
  • Responding to customer inquiries & comments on Instagram, Twitter, and in-app
  • Zoom meetings for collaboration on new data-driven strategies; audience growth rate, click-through-rate, cost-per-conversion-Report on the state of the community using documenting methods, relevant metrics, and KPIs.

Customer Service Specialist

California
04.2020 - 12.2020
  • Tier 1.5 specialist in charge of problem-solving claimant's issues remotely via VDI, governmentdatabases, and VCC virtual contact center
  • Extremely high stress, high call volume environment.

Customer Service Supervisor

Hoag Hospital Newport Beach
Newport Beach, CA
01.2015 - 03.2020
  • Leadership roles at special events ranging from endowed chaired investitures, annual galas, and festivals.

Marketing Intern

AsiaBiomass
01.2018 - 03.2018
  • Paired with the Marketing Director of Asia Biomass working on a new business proposal
  • Tasks: Market research (online and on-site) designing the physical proposal using excel, word, and
  • Rhino 3D modeling, daily collaboration with CEO and CFO, solving issues that arise and creating asolution.

Education

Bachelor of Business Administration - BBA - Marketing

California State University - Long Beach
Long Beach, CA

Associate of Science - AS - Business, Management

Orange Coast College
Costa Mesa, CA

Registered Yoga Teacher 200 Hr -

Orange Coast College
Costa Mesa, CA

Skills

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Accomplishments

  • Collaborated with my Regional Vice President and multiple executive level departments on the development of Client satisfaction technology resulting in 50,000+ surveys analyzed and integrated into our technology.
  • Strategically implemented best practices in project management, resulting in receiving the Q3, Q4 All-star Program Coordinator award across all brands.
  • Staffed 3,000+ contingent labor staffers during my tenure resulting in a massive up-tick in revenue.

Certification

PMP - Program Management Professional

Timeline

PMP - Program Management Professional

01-2023

Program Coordinator

Aya Healthcare
10.2022 - 12.2022

Program Manager

Aya Healthcare
10.2021 - 09.2023

Sr. Program Coordinator

Aya Healthcare
10.2021 - 01.2022

Sr. Program Coordinator II

Aya Healthcare
09.2021 - 12.2022

Community Manager

Camden Members App
11.2020 - 11.2021

Customer Service Specialist

California
04.2020 - 12.2020

Marketing Intern

AsiaBiomass
01.2018 - 03.2018

Customer Service Supervisor

Hoag Hospital Newport Beach
01.2015 - 03.2020

Bachelor of Business Administration - BBA - Marketing

California State University - Long Beach

Associate of Science - AS - Business, Management

Orange Coast College

Registered Yoga Teacher 200 Hr -

Orange Coast College
Cody EricksonProgram Management