Cody Flanagan
Fort Myers,FL
Summary
31 years of age, motivated hospitality professional with over 11 years of progressive experience. Energetic, team builder, a dedicated enthusiast and driven professional. With excellent experience in the bar and front of house service. Versatile skill set and the drive to achieve any and all tasks
Overview
11
11
years of professional experience
Work History
Server
Heritage Palms Golf & Country Club
10.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Server
Glen View Club
06.2025 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Bartender
The Nici
12.2024 - 05.2025
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bar and Restaurant Supervisor
Surf Club
05.2024 - 11.2024
- Opening the new property.
- Manage and ordering the stock of the Bar and restaurant.
- Create the cocktail menu.
- Customer service.
- Implementing new checklist and service standards
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Implemented brand values and standards through friendly customer service to create memorable dining experiences.
- Set effective employee schedules to maintain coverage during peak times and minimise labour costs.
- Followed safe serving requirements and kept list of available ride services for inebriated customers.
- Designed table settings to be aesthetically pleasing and comfortable for guests, upholding restaurant's customer service standards.
- Maintained first-class front-of-house service, enhancing customer experiences and establishment reputation.
Bartender
Los Mochis London City
03.2024 - 05.2024
- Opening the new property
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Tested and developed new cocktail recipes to add and complement menu selections.
- Received orders from wait staff and delivered beverages to guests.
Bartender
St. Jo's Hospitality
05.2023 - 10.2023
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Received orders from wait staff and delivered beverages to guests.
- Tested and developed new cocktail recipes to add and complement menu selections.
- multiple bar service.
- Beach drinks service.
- Confirmed ages of customers to identify eligibility and discontinued service to intoxicated guests.
Bartender
Royal Palm Yacht and Country Club
11.2022 - 05.2023
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Tested and developed new cocktail recipes to add and complement menu selections.
- Banquet bartender.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
Bartender
Country Club of Sapphire Vally
05.2022 - 10.2022
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Optimised customer experience, serving each guest with sincere, positive and enthusiastic attitude.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Received orders from wait staff and delivered beverages to guests.
- Tested and developed new cocktail recipes to add and complement menu selections.
- Assisted in month end stock takes.
- Setting up and breaking down of mobile bars for functions.
Bar Manager
Cappellos Boksburg
06.2021 - 04.2022
- Accurately monitored cash intake to eliminate discrepancies.
- Set effective employee schedules to maintain coverage during peak times and minimise labour costs.
- Trained Front of House (FOH) and bar staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Creating bar manuals, training manuals, service manuals, and implementing them.
- Established positive relationships with guests and employees, creating positive, energetic environment.
- Increased revenue by promoting additional items and assisting with beverage menu creation.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Managed cellar and beer delivery systems to high standards.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
- Conducted daily pre-shift and weekly departmental meetings to maximise organisational efficiency.
- Developed new craft cocktails and seasonal offerings inspired by industry trends and patron suggestions.
- Rotated inventory to provide freshest beer, wine and spirits for patron satisfaction.
- Hands on, mixing drinks, making coffee and regular bar service, during in peak times.
- Expediting service tickets, making sure drinks were out in time, made to standard, and sent to the correct customer.
- Assisting on the restaurants marketing, as well as the social media marketing.
- Preforming daily, weekly and monthly variance reports, to monitor bar stock.
- Trained Front of House (FOH) staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Established positive relationships with guests and employees, creating positive, energetic environment.
Bartender
Boca West Country Club
10.2019 - 04.2020
- Received orders from wait staff and delivered beverages to guests.
- Mixed drinks and served wine, beer and non-alcoholic beverages for multiple guests simultaneously.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
Purchasing Manager
Protea Hotels by Marriott O.R Tambo
03.2018 - 09.2019
- Designed pricing models for quotations.
- Sourced new vendors for purchasing needs.
- Conducted market research to determine appropriate pricing.
- Located and vetted vendors, established good relationships and negotiated contracts.
- Monitored weekly, monthly and quarterly achievement goals.
- Assembled and prepared new purchase order contract folder with all related documentation.
- Expeditiously and effectively resolved purchasing claim issues.
- Adhered to purchasing protocols facilitating improved budget allocation and tracking.
- Managed purchases, receipts and the documentation of finished goods, materials, packaging and ingredients.
- Managed, monitored and compiled month end stock takes for the entire hotel. Compiled food and beverage month end cost of sales.
- Worked with the accounts team and food and beverage team to compile the monthly food and beverage cost of sales reports.
Management Trainee
Protea Hotels by Marriott
01.2015 - 12.2018
- Waiter training
- Bar training
- Purchasing training
- Accounts training
- Line cook
- Guest relations
- Front office
Food and Beverage Supervisor
Protea Hotel by Marriott O.R Tambo
01.2018 - 03.2018
- Identified training needs and and organised trainings to bridge employee skill gaps.
- Managed food and beverage inventory by counting stock counts daily and ordering low-stock supplies when required.
- Wrote and submitted daily and monthly reports to keep operations manager and directors fully informed of all issues.
- Organised and conducted pre-shift staff meetings to communicate pertinent information.
- Assessed food and beverage quality before serving, confirming direct reports continuously produced items to high-quality standards.
- Observed staff performance and provided feedback to facilitate achievement of team and individual goals.
- Maintained extensive knowledge of food and beverage menus to efficiently answer staff and customer queries.
- Managed the setting up of functions and banquets.
- Dealing with all health and safety files, as well as fire drills.
- Checked on patrons regularly and acted on requests when required to maintain satisfaction.
Education
Certificate in Hospitality Management - Hospitality Management
University of Johannesburg
Johannesburg2018
Skills
- Meticulous Eye for Detail
- Multi-Tasking
- Cost Controls Familiarity
- Excel, Office, Word
- Micros back and front of house
- Data capturing
- Team Leadership
- Resourcefulness
- Professional Communication Skills
- Customer Service Skills
- Recruitment and Training
- Decision-Making Strength
- Suggestive Selling
- Front-Of-House (FOH) Procedures
- Cocktail-Making
- IBA and classic cocktail knowledge
- Liquor Inventory Management
- Mixology Proficiency
- Coffee Machine Operating
- Extensive Spirits Knowledge
- Barista Techniques
- Barista Training
- Latte Art design
- Service-Orientated Mindset
- Signature Cocktail Invention
- Inventory Control
- POS Systems, back and front of house
- Team Development
- Quality Assurance
- Staff Supervision
- Scheduling
Timeline
Server
Heritage Palms Golf & Country Club
10.2025 - Current
Server
Glen View Club
06.2025 - Current
Bartender
The Nici
12.2024 - 05.2025
Bar and Restaurant Supervisor
Surf Club
05.2024 - 11.2024
Bartender
Los Mochis London City
03.2024 - 05.2024
Bartender
St. Jo's Hospitality
05.2023 - 10.2023
Bartender
Royal Palm Yacht and Country Club
11.2022 - 05.2023
Bartender
Country Club of Sapphire Vally
05.2022 - 10.2022
Bar Manager
Cappellos Boksburg
06.2021 - 04.2022
Bartender
Boca West Country Club
10.2019 - 04.2020
Purchasing Manager
Protea Hotels by Marriott O.R Tambo
03.2018 - 09.2019
Food and Beverage Supervisor
Protea Hotel by Marriott O.R Tambo
01.2018 - 03.2018
Management Trainee
Protea Hotels by Marriott
01.2015 - 12.2018
Certificate in Hospitality Management - Hospitality Management
University of Johannesburg
Education
other
References
- Alayna Jordan
Glen View Country Club
Golf IL, United States
Tel Number: + 1 847 729 6500
Mobile: +1 847 894 8724
- Taylor Fant
St. Jo’s Hospitality
Panama City FL, United States
Tel Number: + 1 85 023 17111
Mobile: +1 84 777 00111
- Hannah Greenland
Royal Palm Yacht & Country Club
Boca Raton, United States
Tel Number: +1 56 130 52100
Mobile: +1 77 432 70924
- Savvas Skordis
Cappellos
Boksburg
Johannesburg, South Africa
Tel Number: +27 11 918 3619
Mobile: +27 76 643 4050
- Jake Van Breda
Protea Hotel by Marriott O.R Tambo
Kempton park
Johannesburg, South Africa
Tel Number: +27 11 977 2600
Mobile: +27 74 950 0037