Cody Flesner
Brooksville,FL
Summary
Proven Maintenance Technician with a solid background at Charter Spectrum, adept in underground construction and fostering customer relations. Leveraged telecommunications knowledge and hand-tool proficiency to enhance service delivery, achieving significant improvements in equipment reliability and customer satisfaction. Demonstrated commitment to safety and efficiency, with a track record of completing complex projects within tight deadlines. Competent Telecommunications Technician bringing 19 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic.
Overview
19
19
years of professional experience
Work History
Maintenance Technician 3
Charter Spectrum
06.2013 - Current
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Reduced callbacks by diligently testing all installed equipment before leaving job sites, ensuring optimal functionality from the outset.
- Provided valuable feedback to management regarding potential improvements in service delivery or equipment design, contributing to the continuous improvement of the organization.
- Maintained inventory control by accurately tracking tools and materials used during service calls, preventing potential shortages or delays in completing work assignments.
- Participated in ongoing training programs to stay current with industry advancements and maintain technical proficiency in all aspects of cable technology.
- Kept accurate records of completed jobs as well as any required follow-up actions in order to maintain organized documentation for future reference.
- Responded effectively to emergency situations, quickly identifying issues and implementing appropriate solutions under pressure.
- Maintained high levels of safety by adhering to company protocols and industry regulations during all service calls.
- Contributed to a positive team environment by assisting colleagues with difficult tasks when needed, fostering strong professional relationships among staff members.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Maintained detailed records of all cabling and telecommunications activities and equipment.
- Repaired and updated equipment to conform to company-wide standards.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Installed and configured new devices and system components.
- Troubleshot cable, underground junction boxes and conduit by utilizing specialized equipment and devices.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
- Responded to service requests during and after business hours.
- Read blueprints and schematics to correctly place equipment.
- Worked closely with network administrators and server engineers to deliver quality service.
- Followed safety protocols to minimize workplace accidents.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Improved equipment functionality by conducting regular maintenance checks and repairs.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Collaborated with team members to complete larger repair projects efficiently.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Monitored and documented work performance in maintenance logs in compliance with company guidelines.
- Minimized production delays, responding swiftly to emergency breakdowns or unexpected malfunctions.
- Elevated team morale by fostering open communication channels among colleagues during challenging situations.
- Achieved increased reliability through consistent adherence to manufacturer''s guidelines for equipment maintenance.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Service Technician
Bright House Networks
08.2005 - 05.2013
- Adapted to changing work environments and schedules, including weekends, holidays, and after-hours shifts as needed to meet client demands.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Explained diagnostic findings to customers and outlined repair or service options.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Continuously updated technical knowledge by attending industry conferences, workshops, and training programs to stay current with the latest advancements in cable technology.
- Expedited problem resolution by coordinating with other departments such as customer support, engineering, and dispatch teams.
- Participated in regular safety meetings to discuss best practices for minimizing workplace hazards.
- Maintained accurate records of completed work orders, adhering to company documentation requirements for quality assurance purposes.
- Upheld a clean driving record while operating company vehicles responsibly to transport crew members and equipment between job sites.
- Improved workflow by consistently organizing equipment and materials needed for daily tasks.
- Developed strong relationships with clients through clear communication and exceptional service delivery.
- Conducted regular inspections of cable infrastructure to identify potential issues before they escalated into major problems.
- Reduced downtime for customers by quickly diagnosing and repairing damaged or malfunctioning cables.
- Assisted in emergency response efforts during natural disasters or severe weather events requiring immediate repair or replacement of damaged cable lines.
- Optimized cable performance by performing signal testing, fault location identification, and signal leakage detection tasks.
- Minimized client disruptions during installation or repair services by utilizing effective time management skills and completing tasks efficiently.
- Collaborated with team members to complete complex projects within tight deadlines, resulting in high customer satisfaction rates.
- Ensured safety compliance by adhering to industry standards and regulations during all installations and repairs.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
Education
High School Diploma -
Dixie M. Hollins High School
Kenneth City, FL05.2003
Skills
Underground Construction
Low Voltage Wiring
Hand-tool proficiency
Safety Procedures
Network configuration
Field Operations
Telecommunications Knowledge
System Maintenance
Fiber Optic Handling
Vehicle operation
Equipment Installation
Equipment Calibration
Grounding Techniques
RF Signal Analysis
Node Balancing
Network Troubleshooting
Customer relations understanding
Service Calls
OSHA Compliance
Cable splicing
Writing reports
Timeline
Maintenance Technician 3
Charter Spectrum
06.2013 - Current
Service Technician
Bright House Networks
08.2005 - 05.2013
High School Diploma -
Dixie M. Hollins High School
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