Cody Franklin
Warrior
Summary
Dynamic Account Manager at Allied Universal Security Services with a proven track record in client retention and satisfaction. Skilled in strategic planning and issue resolution, I excelled in negotiating contracts and enhancing team productivity. My commitment to compliance and effective communication has consistently driven successful project outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Account Manager
Allied Universal Security Services
07.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Supervisor
Allied Universal Security Services
05.2024 - 07.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
Security Officer
Allied Universal Security Services
03.2024 - 05.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
Animal Cruelty Investigator
Greater Birmingham Humane Society / JCSO
10.2016 - 03.2024
- Documented findings and prepared detailed reports.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends, and suspects, and documented investigative findings.
- Collected, analyzed and interpreted information, documentation, and physical evidence associated with investigations.
- Collected information pertaining to criminal proceedings and performed investigations to resolve cases.
- Collaborated with federal agencies on investigations.
- Interviewed and interrogated suspects.
- Maintain a professional tone.
- Ensured compliance with legal regulations during investigations, minimizing risk for litigation or procedural errors.
- Improved case resolution rates by conducting thorough investigations and utilizing effective interviewing techniques.
- Identified trends in criminal activities, allowing for proactive measures to be taken against future threats.
- Testifying in court during proceedings and trials.
- Supervised and motivated field investigators and collaborated with personnel to identify strengths and areas of weakness.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Optimized resource allocation by effectively managing inventory supplies crucial for disaster response initiatives.
- Improved disaster response times by streamlining communication between inspectors and emergency services.
- Played an instrumental role in developing the company''s disaster response plan, contributing to business continuity efforts during times of crisis.
- Assisted in disaster response efforts by providing the skills and tools to help the National Guard and ASPCA and ensuring public safety and animal welfare during recovery and relief operations.
Education
High School Diploma -
Mortimer Jordan High School
Kimberly, AL04-2014
Skills
- Teamwork and collaboration
- Strategic planning
- Goal oriented
- Issue resolution
- Team Training
- Documentation and reporting
- Project management
- Employee mentoring
- Persuasive negotiations
- Compliance requirements
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
Accomplishments
- Camera and Access Control Issues: I tackled longstanding problems, including access control issues that had been unresolved for years. I then successfully created a contract with a vendor to provide monthly service to ensure that the access control system and cameras are consistently maintained. I was able to fix dozens of cameras throughout the hospital, including resolving access control issues in 5 ICU units. As of April 1, 2025, all ICU units will be controlled by badge access to prevent unauthorized entry.
- Life Safety and Emergency Preparedness: I took a leadership role in implementing an active shooter drill at the hospital. Following the drill, I was able to identify and correct several issues that had been overlooked, while also training the entire hospital staff on proper response procedures specific to their units.
- Staffing: I am proud to say that I have successfully reestablished the trust between security and the hospital staff. This relationship is now stronger than ever. I now receive thank-you cards from hospital staff, which I pass along to the security team, further fostering team morale.
Certification
- Baton License - American Animal Cruelty Investigations School
- O.C License - American Animal Cruelty Investigations School & Allied Universal
- Animal Cruelty Investigations License - American Animal Cruelty Investigations School
- Animal Chemical Immobilization License - American Animal Cruelty Investigations School
- Rope and Repel Rescue License - Code 3 Assosiates
- Emergency Sheltering Operations Certified - Code 3 Assosiates
- CPR
- CPI
Timeline
Account Manager
Allied Universal Security Services
07.2024 - Current
Supervisor
Allied Universal Security Services
05.2024 - 07.2024
Security Officer
Allied Universal Security Services
03.2024 - 05.2024
Animal Cruelty Investigator
Greater Birmingham Humane Society / JCSO
10.2016 - 03.2024
High School Diploma -
Mortimer Jordan High School
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