Summary

Overview

Work History

Education

Skills

Clearance

Timeline

Cody Freeman

San Antonio

Summary

Results-driven Learning & Development professional and U.S. Army veteran with extensive experience in designing and managing training programs for government environments. Skilled in developing online training modules, facilitating virtual briefings, and ensuring compliance. Focused on translating complex content into clear instruction, aligning programs with agency standards to enhance performance outcomes.

Overview

years of professional experience

years of post-secondary education

Work History

AH-64 Avionics/Armament Systems Repairer (15Y) / Peer Trainer

U.S. Army

01.2024 - Current

Perform and document scheduled and unscheduled maintenance on AH-64 Apache electrical, armament, and avionics systems, following technical manuals (TMs) and Army safety regulations in a zero-defect, compliance-driven environment.
Trained and coached junior soldiers on TM procedures, tools, and safety standards, simplifying complex technical content into step-by-step instructions for immediate application on the flight line.
Executed troubleshooting procedures across integrated aircraft systems, referencing technical manuals and wiring diagrams to isolate and resolve faults, creating a documentation trail for future training and process enhancements.
Coordinated parts requests and maintenance status updates with crew chiefs and leadership, ensuring clear and timely communication in a fast-paced operational environment.

Maintenance Mechanic

National Park Service

03.2022 - 09.2023

Developed and delivered safety training courses covering land management operations, equipment use, and hazard protocols - ensuring staff and interns met federal safety compliance standards.
Served on the park safety council, contributing to policy review, incident reporting procedures, and proactive risk mitigation across park operations.
Mentored interns in land management duties, translating hands-on field work into structured learning experiences that built practical competency.
Maintained detailed maintenance logs and inspection records in alignment with NPS operational standards and regulatory requirements.

Learning & Development Coordinator

Urgently Roadside Assistance

01.2021 - 07.2021

Developed and maintained comprehensive training modules across multiple delivery modalities, incorporating adult learning methodologies to drive retention and on-the-job performance.
Conducted regular information briefings and virtual training sessions, coordinating scheduling and stakeholder distribution lists to keep staff updated on program changes and policy updates.
Gathered stakeholder requirements to define learning needs, establish success measures, and recommend instructional approaches aligned to business objectives.
Tracked participation, gathered post-training feedback, and analyzed program effectiveness to continuously improve curriculum and delivery.
Collaborated with leadership to monitor system updates, helpdesk trends, and policy changes, incorporating findings into updated training content.

First Call Representative

Aerotek (assigned to Urgently Roadside Assistance)

11.2020 - 01.2021

Built deep frontline operational knowledge that directly informed future L&D curriculum and onboarding content.
Documented case details and coordinated across teams, developing process insight that was later applied to training improvements.
Directly hired by Urgently after demonstrating strong performance, transitioning into the L&D Coordinator role within two months.

Tour Guide

Wonder World Park

03.2015 - 08.2017

Led engaging guided tours for diverse audiences ranging from school groups to adult visitors, adapting content delivery and pacing to different knowledge levels and learning styles.
Communicated complex geological and historical information in clear, accessible language, enhancing public understanding and engagement.
Managed group dynamics in real time, ensuring safety and fostering engagement throughout each tour.