Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cody Gillis

Brunswick,ME

Summary

Experienced Technology Services Specialist with a demonstrated history of working in the Medical X-ray, CT, dental imaging, and CAD CAM device industry specializing in digital and computed radiography imaging, 3D CBCT and 2D panoramic X-ray. Certified Dentsply Sirona CAD CAM professional. Exceptionally skilled in customer service, technical support, cross-functional team leadership, project coordination, troubleshooting, and manufacturing. Strong information technology professional with an Associate of Science - AS focused in Electromechanical Engineering from Central Maine Community College. Currently enrolled at University of Southern Maine pursuing a Bachelor’s Degree in Technology Management. Astute Imaging Field Engineer highly skilled in project management and safety procedures. Talented individual offering 35 years of experience and training. Proven talent in Digital medical and dental imaging.

Overview

26
26
years of professional experience

Work History

Digital Imaging FieldEngineer

FujiFilm Medical Systems USA
03.2021 - Current
  • Basic and advanced troubleshooting, installation, maintenance, and service repair needs on designated equipment as well as complete preventative maintenance and functional management inspections
  • Keeping up to date on administrative responsibilities such as maintaining customer service logs and internal service records per Fujifilm policies via Salesforce
  • Maintaining daily communications with customers to ensure resolution and proper follow-up, leading to superior customer satisfaction outcomes
  • Maintaining tools and test equipment properly and ensuring calibration
  • Project coordination and lead for equipment installations
  • X-ray and CT qualified.
  • Performed onsite installation, modification and maintenance of systems and equipment.
  • Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
  • Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
  • Led efforts in maintaining accurate documentation pertaining to equipment history records, warranty claims, and service reports.
  • Scheduled service calls according to customer location and urgency of need.
  • Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
  • Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
  • Streamlined workflow processes, reducing downtime and increasing overall productivity in the field.

Digital Imaging Field Engineer

Henry Schein Dental
06.2019 - 03.2021
  • Computer equipment installation, maintenance, and support
  • Project lead & coordination for large practice installations of all dental equipment
  • Proprietary practice management software (Dentrix) support
  • I-Cat CBCT installation and maintenance
  • Dentsply Sirona certified technician for Primescan, CEREC 3D CAD CAM AC, prime mill and MCXL installation, support and maintenance
  • Dentsply Sirona digital X-ray sensor support, Dexis intraoral sensor support
  • Schick, Gendex, and Planmeca Digital X-ray Panoramic and Cephalometric equipment installation and support
  • ADEC equipment installation and maintenance
  • Pelton Crane equipment installation and repair, Midmark & SCIcan autoclave installation and maintenance
  • Pneumatic, hydraulic equipment repair and maintenance
  • Field engineering and network design and installation (wired and wireless).
  • Optimized equipment performance with thorough diagnostics and precise calibration adjustments.
  • Delivered high-quality field services, ensuring all projects were completed on time and within budget constraints.
  • Established rapport with clients by maintaining open lines of communication and addressing concerns promptly and professionally.
  • Managed multiple projects simultaneously, demonstrating strong organizational skills and adaptability under pressure.
  • Identified major issues that could arise and provided solutions for these problems.
  • Reduced downtime with proactive maintenance and regular equipment inspections.
  • Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
  • Promoted positive customer support training experience once project was completed.
  • Developed comprehensive reports documenting field activities, findings, and recommendations for improvement.
  • Collaborated with multidisciplinary teams to develop innovative solutions for challenging field problems.
  • Troubleshot system malfunctions using state-of-the-art diagnostic tools, quickly resolving issues to minimize disruptions in service.
  • Determined root cause and provided corrective action to prevent future failures through investigation and analysis.
  • Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.

Technology Service Technician II

Patterson Dental Supply
05.2014 - 05.2019
  • Computer equipment installation, maintenance and support
  • Project Lead & coordination for large practice installations of dental equipment
  • Proprietary practice management software (Eaglesoft) support
  • DentsplySirona certified technician for Primescan, CEREC 3D CAD CAM AC and MCXL installation, support and maintenance
  • DentsplySirona digital X-ray sensor support, Schick, Gendex, and Planmeca Digital X-ray Panoramic and Cephalometric equipment installation and support
  • ADEC equipment installation and maintenance
  • Midmark & SCIcan autoclave technician
  • Pneumatic, hydraulic equipment repair and maintenance
  • Field engineering and network design (wired and wireless) and installation
  • Experience with SAP for work orders and parts tracking.
  • Developed strong relationships with clients by providing exceptional service throughout each project''s lifecycle.
  • Ensured timely completion of tasks by managing workflow efficiently under tight deadlines.
  • Optimized computer systems through routine hardware and software upgrades, ensuring peak performance levels were maintained at all times.
  • Maintained high levels of client satisfaction with prompt and efficient technical support services.
  • Managed software installations, updates, and migrations to ensure optimal functionality.
  • Conducted regular equipment audits to identify potential issues before they escalated, minimizing disruptions.
  • Diagnosed root causes of technical problems using advanced diagnostic tools, resolving issues promptly and effectively.
  • Collaborated with cross-functional teams to develop innovative solutions for technology challenges.
  • Collaborated closely with senior-level technicians on complex projects, gaining valuable hands-on experience in various aspects of the field.
  • Completed detailed documentation of all service actions to improve record-keeping accuracy.
  • Assisted clients in selecting appropriate technology solutions based on their unique needs and requirements.
  • Performed system backups and disaster recovery procedures to safeguard critical data from loss or corruption.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Installed and configured operating systems and applications.
  • Installed, configured and maintained computer systems and network connections.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.

Marine Electrician

General Dynamics Bath Iron Works
05.2013 - 10.2013
  • Equipment installation and wiring of DDG 51 and DDG 1000 Class Aegis destroyers
  • Foundation fabrication, cable way installation, high and low voltage cable installation and tagging.

Sr. Information Systems Support Engineer

Lockheed Martin Corp.
03.1998 - 01.2011
  • Management, installation, support and maintenance of company and US Navy owned information systems assets
  • Certified in CAT 5 / 6 and fiber LAN and WAN infrastructure wiring and equipment
  • Project lead and coordination
  • Workstation imaging and rollout using Acronis imaging software
  • Symantec Antivirus server administration
  • Security remediation using Gold Disk and Retina
  • IAVA Compliance
  • MS Outlook / Exchange administration and configuration
  • User training in new software versions
  • Microsoft desktop operating systems and server platform Administration
  • Cisco and 3Com Switch configuration
  • Aegis Weapon System Maintenance Technician
  • Held U.S
  • DOD top secret clearance.
  • Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
  • Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
  • Collaborated with outside departments to implement system-wide improvements.
  • Implemented technical solutions to solve customer issues and increase satisfaction.
  • Documented technical issues and solutions to enable tracking history and maintain accurate logs.
  • Implemented automation tools to streamline workflows, reducing manual tasks and increasing productivity within the support team.
  • Managed multiple projects simultaneously, staying organized and meeting deadlines consistently.
  • Maintained high levels of customer satisfaction, even during peak times or high-volume ticket periods.
  • Communicated with clients to verify roots and causes of computer problems.
  • Connected to computer of client using remote link to install programs and applications.
  • Reduced response times by prioritizing urgent requests and escalating issues when necessary.
  • Installed and maintained hardware and computer peripherals to store tangible components.
  • Upgraded operating systems and computer software to perform compatibility with programs.
  • Collaborated with cross-functional teams to resolve complex problems, ensuring seamless system operations.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
  • Monitored systems in operation and quickly troubleshot errors.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed and configured operating systems and applications.
  • Generated reports to track performance and analyze trends.
  • Installed, configured and maintained computer systems and network connections.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Bachelor’s in Technology Management -

University of Southern Maine
Portland, ME

Associate of Applied Science - Electromechanical Technology

Central Maine Community College
Auburn, ME
05.2013

Certificate - Broadcast Communication

New England School of Communication
Bangor, ME
05.1989

Skills

  • Field data collection
  • Relationship Building
  • Field production
  • Team Communication
  • Project Management
  • Safety Procedures
  • Site Inspections
  • System Maintenance
  • Troubleshooting
  • Project Scheduling
  • Customer Support
  • Installation planning
  • Document Management
  • Subcontractor Management
  • Equipment Installation
  • Network configuration
  • Remote Diagnostics
  • Hardware Repair
  • Performance Optimization
  • Product/system modifications
  • End-User Training
  • System Testing
  • Teamwork and Collaboration
  • Client Relations
  • Blueprints and Schematics
  • Problem Resolution
  • Production understanding
  • Computer Skills
  • Analytical Thinking
  • Technical reporting
  • Work Planning and Prioritization
  • Mechanical Aptitude
  • Project management proficiency
  • Process Management
  • Code Compliance
  • Technical Drawings
  • Production Support
  • IT skills
  • Schematics understanding
  • Mechanical engineering knowledge
  • Schematic reading
  • Inspections
  • Codes Compliance
  • Critical Thinking
  • System Integration
  • Workflow Development

Timeline

Digital Imaging FieldEngineer

FujiFilm Medical Systems USA
03.2021 - Current

Digital Imaging Field Engineer

Henry Schein Dental
06.2019 - 03.2021

Technology Service Technician II

Patterson Dental Supply
05.2014 - 05.2019

Marine Electrician

General Dynamics Bath Iron Works
05.2013 - 10.2013

Sr. Information Systems Support Engineer

Lockheed Martin Corp.
03.1998 - 01.2011

Bachelor’s in Technology Management -

University of Southern Maine

Associate of Applied Science - Electromechanical Technology

Central Maine Community College

Certificate - Broadcast Communication

New England School of Communication

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Cody Gillis