Summary
Overview
Work History
Education
Skills
Timeline
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Cody Goodman

Portland,OR

Summary

I've worked in customer service since 2019 and I've worked in kitchens for most of my career. The demand for organization and the fast-pace of work has always been appealing. I've historically worked on the other side of the kitchen, as an expeditor, and working in the kitchen would be somewhat new to me. However, I'm organized, I'm a very fast learner, and I have solid communication skills that would make me a great employee in that environment.

Overview

5
5
years of professional experience

Work History

Secretary

Loyly Sauna PDX
01.2023 - Current
  • Scheduled appointments and conducted follow-up calls to clients.
  • Greeting and checking in guests for appointments or miscellaneous requests I.E. gift certificates, skin care products.
  • Maintenance in the sauna lounge and back-of-house work stations.
  • Responded to emails and voicemails to facilitate communication.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.

Secretary Lead

Loyly Sauna PDX
07.2023 - 06.2024
  • Additional responsibilities on top of regular Secretary position.
  • Managing employee clock-ins and clock-outs.
  • Processing same day cancellations to ensure compensation for massage therapists and estheticians.
  • Data management and organization.
  • Managing employee call-outs and seeking coverage for shifts/rescheduling appointments.
  • Delivering supply runs between locations.
  • On call work for any miscellaneous needs or questions.

Hostess/Kitchen Expeditor

The Observatory PDX
10.2020 - 01.2023
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Managing tickets for both dining and to-go orders, ensuring communication between back-of-house and front-of-house.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.

Hostess/Pizza Maker

Benny's Rod And Custom Pizza Cafe
02.2019 - 10.2020
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers and cooks with keeping dining area ready for every guest.
  • Demonstrated strong multitasking skills, greeting guests, managing reservations, and providing drinks to guests.
  • Preparing and cooking pizzas while expediting kitchen orders for both dining and to-go orders.
  • Taking to-go orders over the phone and preparing their orders for pick-up.

Education

High School Diploma -

Milwaukie High School
Milwaukie, OR
06.2019

Skills

  • Customer Service
  • Verbal and written communication
  • Organization
  • Multitasking
  • Time Management
  • Attention to Detail
  • Active listener

Timeline

Secretary Lead

Loyly Sauna PDX
07.2023 - 06.2024

Secretary

Loyly Sauna PDX
01.2023 - Current

Hostess/Kitchen Expeditor

The Observatory PDX
10.2020 - 01.2023

Hostess/Pizza Maker

Benny's Rod And Custom Pizza Cafe
02.2019 - 10.2020

High School Diploma -

Milwaukie High School

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Cody Goodman