Summary
Overview
Work History
Education
Skills
Certification
Timeline
Work Availability
3d
Cody Goyer

Cody Goyer

POMONA,KS

Summary

Dynamic Assistant Store Manager at Rent-A-Center with a proven track record in enhancing customer experience and driving sales. Skilled in inventory management and problem-solving, I successfully improved store efficiency and elevated customer satisfaction ratings through strategic merchandising and personalized service. Passionate about fostering team development and achieving operational excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Rent-A-Center
05.2019 - 04.2025
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Analyzed customer feedback and implemented strategies to improve customer experience.

Shipping Lead

Midwest Cabinets
04.2014 - 02.2019
  • Ensured accurate documentation for all shipments, complying with company policies and regulatory requirements.
  • Streamlined shipping operations, improving team productivity and reducing overall costs.
  • Coordinated cross-functional teams to ensure seamless order fulfillment and delivery processes.
  • Stayed up to date on freight and shipping practices and regulations.
  • Enhanced shipping efficiency by implementing new procedures and optimizing workflows.
  • Reduced shipping errors by regularly reviewing and updating inventory records.
  • Expedited urgent orders to meet customer deadlines without compromising accuracy or quality standards.
  • Inspected merchandise and sent damaged pieces for repair before shipment.
  • Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
  • Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
  • Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
  • Moved shipment materials to and from designated areas using lift and hand trucks.
  • Utilized forklift or pallet truck to load, unload, transport and store goods.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.

Warehouse Forklift Driver

TVH
06.2008 - 08.2014
  • Increased warehouse efficiency by operating forklifts and pallet jacks safely and accurately.
  • Maintained a well-organized warehouse by systematically stacking products and rotating inventory.
  • Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
  • Expedited order processing by efficiently staging completed orders for shipment using forklifts or pallet jacks as needed.
  • Contributed to team efforts for meeting shipping deadlines, ensuring timely deliveries to customers.
  • Reduced product damage with careful handling during loading and unloading processes.
  • Aided in order fulfillment, picking orders accurately according to packing slips and customer requirements.
  • Utilized strong multitasking skills to manage multiple assignments simultaneously under tight deadlines without compromising accuracy or safety standards.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Weighed materials or products to record weight or other production data on tags or labels.

Education

High School Diploma -

Ottawa Christian Academy
Ottawa,KS

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Store organization
  • Customer relations
  • Inventory control
  • Retail operations
  • Time management
  • Store opening and closing
  • Customer service management
  • Store operations
  • POS systems
  • Pricing and markdowns
  • Goals and performance
  • Sales expertise
  • Sales techniques
  • Inventory counting
  • Sales strategies
  • Scheduling coordination
  • Marketing and promotions
  • Inventory management
  • Delegating work
  • Goal setting

Certification

  • First Aid/CPR Certified

Timeline

Assistant Store Manager

Rent-A-Center
05.2019 - 04.2025

Shipping Lead

Midwest Cabinets
04.2014 - 02.2019

Warehouse Forklift Driver

TVH
06.2008 - 08.2014

High School Diploma -

Ottawa Christian Academy

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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