Cody Gumm
Circleville
Summary
- Proven leader and skilled operator, excelled at MPW Industrial Services by fostering teamwork and enhancing efficiency. Demonstrates exceptional problem-solving abilities and attention to detail, significantly improving customer satisfaction and operational safety. Mastery in machine and equipment operation, coupled with effective communication, drives results and team collaboration.
- Dedicated Operator specializes in shipping, receiving and meeting delivery deadlines. Prioritizes safety and values efficiency. Works well alone or with team in fast-paced environment.
- Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
13
13
years of professional experience
Work History
Operator
Geodis Warehouse
10.2023 - Current
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and protocols.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Provided on-the-job training to newly hired workers and team members.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
Assistant Manager
Rural King
02.2023 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Team Leader Manager
Tractor Supply Company
02.2022 - 02.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
Delivery Driver
DoorDash
10.2021 - 02.2022
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Delivery Driver
Community Surgical Supply
08.2016 - 10.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Verified accuracy of all deliveries against order forms.
Team Lead Technician
MPW Industrial Services
02.2014 - 08.2016
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Worked different stations to provide optimal coverage and meet production goals.
Car Wash Detailer
Herrnstein Chrysler
09.2011 - 02.2014
- Improved overall car wash efficiency with meticulous attention to detail in each task.
- Promoted repeat business through exceptional customer service and attention to individual needs.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained a clean and organized work environment for efficient service delivery.
- Conducted thorough inspections before releasing vehicles back to customers, ensuring complete satisfaction with services provided.
- Enhanced customer satisfaction by providing thorough interior and exterior detailing services.
Education
Collision Repair
Pickaway Ross Career And Technology Center
Chillicothe05.2012
High School Diploma -
Southeastern High School
Chillicothe05.2012
Skills
- Attention to Detail
- Problem-Solving
- Teamwork and Collaboration
- Troubleshooting
- Machine Operation
- Equipment Operation
- Valid Driver's License
- Efficient multitasking
- Effective Communication
- Safety Compliance
- Heavy Equipment Operation
- Tool operation
- First Aid
- Training material development
Timeline
Operator
Geodis Warehouse
10.2023 - Current
Assistant Manager
Rural King
02.2023 - 10.2023
Team Leader Manager
Tractor Supply Company
02.2022 - 02.2023
Delivery Driver
DoorDash
10.2021 - 02.2022
Delivery Driver
Community Surgical Supply
08.2016 - 10.2021
Team Lead Technician
MPW Industrial Services
02.2014 - 08.2016
Car Wash Detailer
Herrnstein Chrysler
09.2011 - 02.2014
Collision Repair
Pickaway Ross Career And Technology Center
High School Diploma -
Southeastern High School
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