Cody Hackney
Acworth,GA
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Zaxbys
01.2014 - 01.2020
- Monitor and supervise the timely arrival of over sixty (60) scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
- Address customer concerns about products, services rendered or employee interactions
- Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces
- Actively seek to resolve any concerns while adhering to the company policy and standards of behavior
- Train new hires on the standards and procedures of the company, from how to handle a negative customer experience to how to properly serve customers
- Open and close store, input data, take/receive inventory, purchasing, make bank deposits
- Monitored labor costs and food costs
- Recognize outstanding employees for exemplary work and call attention to workers that are professional and meet their goals
- Work with team members to create action plans for any opportunities presented in the workplace
- Actively set an example for quality work
- Adhered and enforced all food safety, cash handling, and operations procedures and policies.
Server/Bartender
Ted’s Montana Grill
09.2018 - 06.2021
- Assist guests in order selection by promoting specific menu items and specials
- Respond to inquiries regarding meal preparation and service
- Up-sell appetizers, specialty beverages, and desserts to increase guest check averages
- Coordinate with kitchen staff to ensure timely and accurate order preparation
- Regularly follow-up with guest tables and promptly fulfill additional requests
- Collect payments and balance transactions with receipts
- Frequently assisted colleagues during rush periods to foster/promote teamwork while providing exceptional service and guest dining experience
- Explained menu options in detail so that customers could make educated decisions on food items
- Making sure food is out and delivered correctly via the POS system
- Performing closing server duties
- IE: Burning ice, stocking glasses and dishware, making sure tables are properly cleaned and aligned in each section
- Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Team Leader/Front of House Manager
Ted’s Montana Grill
- Monitor and supervise the timely arrival of about twenty (20) scheduled employees, be aware of unforeseen challenges like scheduling conflicts and see to it the business is adequately staffed
- Creating the weekly schedule for all Front of House employees and conducting proper training procedures on all new hires
- Ensure that proper sanitization and cleaning protocol standards are being met on a daily basis
- Ensure guest satisfaction, i.e fixing any and all problems they may have had to ensure they will continue to come back
- Monitor of all Front of House inventory i.e liquor, beer, wine, etc
- And ensure timely orders are made to the appropriate suppliers.
Food and Beverage Manager
Marietta Country Club
06.2022 - 01.2024
- Assured effective orientation and training of new staff members and provided professional development for experienced staff members
- Managing and maintaining accuracy of monthly inventories
- Oversaw ordering of all beer, wine, and spirits on a weekly basis while maintaining exceptional Cost of Good reports
- Responsible for updating the food and beverage menus for all dining outlets
- Responsible for weekly food and beverage schedules of over sixty (60) staff members while reviewing, correcting, and approving payroll for food and beverage
- Assisted in developing operating budgets for the food and beverage department.
Education
Bachelor of Science - Hospitality Management
Kennesaw State University
Kennesaw, GA05.2020
Skills
- Microsoft Office Technology
- MacOS Software
- Micros (Oracle)
- Various POS Systems
- Coaching
- Client Service
Aptitude
Highly organized and personable employee with over seven (7+) years of experience providing exceptional customer service in establishments ranging from casual-dining to upscale-dining. Proficient at working collaboratively, maximizing customer satisfaction and exceeding restaurant standards. Able to build rapport quickly with both peers and customers alike. Proven flexibility and effectiveness in handling multiple tasks simultaneously under stringent time frames and changing priorities/conditions. Always attentive to guests' needs, making them feel welcome, comfortable, important and relaxed. Energetic, hard-working and reliable with ample experience “up-selling” items on the menu.
Education Certifications
- Kennesaw State University, Kennesaw, GA, Bachelor of Culinary Sustainability and Hospitality Management
- ServSafe Certification, 02/2022
- AHLEI Management Certification, 04/2019
Timeline
Food and Beverage Manager
Marietta Country Club
06.2022 - 01.2024
Server/Bartender
Ted’s Montana Grill
09.2018 - 06.2021
Assistant Manager
Zaxbys
01.2014 - 01.2020
Team Leader/Front of House Manager
Ted’s Montana Grill
Bachelor of Science - Hospitality Management
Kennesaw State University
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