Cody Hanson

Delivered consistently high levels of customer service across retail, entertainment, and music sectors by maintaining a positive, solutions-oriented attitude in fast-paced environments.

Demonstrated strong teamwork and collaboration, frequently coordinating with coworkers and management to meet daily operational goals.

Resolved customer concerns and technical issues efficiently, sharpening problem-solving and complaint resolution skills that are directly applicable to IT support scenarios.

Maintained clear and effective communication with diverse teams and clients, ensuring expectations were set and met.

Developed strong attention to detail and task prioritization while handling inventory, scheduling, and department oversight as a Department Manager at Everything Musical.

Gained hands-on experience with hardware installation and basic troubleshooting while assisting with equipment setups and store tech maintenance.

Supported store systems and devices at Publix using basic computer knowledge, including operating system support and remote desktop troubleshooting for point-of-sale and back-office terminals.

Frequently trained and mentored new team members, strengthening leadership and knowledge-sharing abilities.

Recently earned Microsoft MS-900 Certification, marking the first step in transitioning into IT and demonstrating a serious commitment to continuous learning.

Currently seeking an IT Support Technician role where I can build on my strong foundation in customer-facing roles, grow my technical skill set, and eventually replace these achievements with career-aligned milestones in IT.

MS-900

Google Technical Support Fundamentals

SC-900, AZ-900, CompTIA A+/Security+/Network+, AWS Cloud Practitioner, CCNP, CCST