Cody Harmon
Las Vegas
Summary
Possesses excellent organizational, problem solving, and communication skills. Dedicated Customer Service professional with knowledge of service delivery, retail, customer service, and call center with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Member Solutions
Randstad - Temp Agency
Henderson
12.2024 - 03.2025
- Inbound calls, assisted members with banking needs and inquiries
- Completed day-to-day duties accurately and efficiently.
- Designed and implemented call center policies and procedures.
Operations Associate
Climb Credit
06.2022 - 11.2024
- Inbound calls, primarily chats and emails, managed queues with potential applications
- Handled questions from potential customers looking to get a loan for school
House Calls Agent
United Health Group
Franklin
07.2019 - 06.2022
- Inbound and outbound calls with customers within the network, assisting with Home Health visits
- The visit was either with a primary doctor, nurse, or home health aid
Customer Service Representative
Pacific Dental Services
10.2017 - 07.2019
- Inbound calls from customers needing to schedule, reschedule, or cancel an appointment with their primary dental facility
- Helped assist offices when they were busy, out of office, or not available to take the call
Department Supervisor
Kohl's
Henderson
08.2016 - 10.2017
- Helped lead a team, customer service, freight, stock, and department resets
Education
High School Diploma -
Foothill High School
Henderson, NVSkills
- Customer service
- Communication skills
- Microsoft word
- Healthcare
- Typing
- Retail Sales
- Call center operations
- Data entry
- Problem solving
Timeline
Member Solutions
Randstad - Temp Agency
12.2024 - 03.2025
Operations Associate
Climb Credit
06.2022 - 11.2024
House Calls Agent
United Health Group
07.2019 - 06.2022
Customer Service Representative
Pacific Dental Services
10.2017 - 07.2019
Department Supervisor
Kohl's
08.2016 - 10.2017
High School Diploma -
Foothill High School
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