Summary
Overview
Work History
Education
Skills
Timeline
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Cody Heddy

Network Infrastructure Technician
Sparks,NV

Summary

My goal is to look for a job in a professional atmosphere that offers opportunities to a career with learning capabilities. I am a highly motivated individual with proven customer service ability to learn quickly and I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. I use exemplary work ethics and customer service and I take the utmost pride in my work.

Overview

13
13
years of professional experience

Work History

Network Infrastructure Technician II

Switch Ltd.
03.2023 - Current
  • Documented support procedures, processes and solutions in centralized systems.
  • Implemented network infrastructure upgrades for improved system reliability and efficiency.
  • Ensured smooth integration between legacy systems and new technologies during upgrade projects.
  • Played a key role in successful migration projects by managing server configurations.
  • Enhanced network performance by troubleshooting and resolving connectivity issues.
  • Supervised inventory control efforts maintaining an organized stock of critical networking components.
  • Participated in the design of new office networks, ensuring efficient connectivity for all employees.
  • Diagnosed and executed resolution for network and server issues.
  • Delivered comprehensive training sessions for junior technicians, promoting professional development within the team.
  • Investigated and corrected problems with printers, copiers and other peripheral devices.
  • Provided exceptional customer support, addressing technical concerns with clear communication skills.
  • Assisted in capacity planning, analyzing current resources to anticipate future growth needs.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Learned and adapted quickly to new technology and software applications.
  • Excellent communication skills, both verbal and written.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.

Premises Technician

AT&T
1 2022 - 03.2023
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP.
  • Performed preventive maintenance of telecommunications equipment.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Self-motivated, with a strong sense of personal responsibility.
  • Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
  • Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
  • Performed periodic system upgrades and maintenance to meet industry standards.
  • Maintained company vehicle and company equipment.
  • Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
  • Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
  • Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
  • Collaborated with other technicians to troubleshoot and resolve technical issues.
  • Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.

Service Technician

Sun Valley GID
01.2019 - 01.2022


  • Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
  • Improved water quality by conducting routine testing and analysis of samples.
  • Monitored and adjusted controls to maintain optimal water quality.
  • Maintained accurate records of all work performed, ensuring proper documentation for audits or inspections when necessary.
  • Collected water samples to test alkalinity, hardness, and residual levels.
  • Operated equipment such as front-end loaders, forklifts, and slakers regularly.
  • Utilized SCADA systems to monitor and control plant operations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Facility Supervisor

Silver State Towing
08.2018 - 01.2019
  • Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.
  • Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.

Lead Yard Attendant

Cashman Equipment
09.2014 - 03.2018
  • Safeguarded the cleanliness and safety of the yard, reducing workplace accidents and ensuring a healthy work environment.
  • Maximized space utilization in the yard layout through strategic planning and efficient arrangement of materials and equipment.
  • Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing potential incidents.
  • Provided comprehensive training for new hires on yard operations, fostering an environment conducive to skill development and growth within the team.
  • Coordinated rental equipment returns, inspecting items for damage or wear before updating inventory accordingly.
  • Conducted comprehensive diagnostic tests on malfunctioning generators to accurately identify issues and implement appropriate repairs.
  • Rewired and replaced faulty electrical components in equipment.
  • Developed preventative maintenance schedules tailored to each client''s specific needs, prolonging the life of their equipment while minimizing disruptions from unexpected breakdowns.

Body Shop Mechanic

Final Finish Body Shop
05.2011 - 09.2014
  • Maintained a safe and clean workspace by adhering to safety protocols and properly disposing of hazardous materials, reducing workplace accidents.
  • Provided supervisor with daily status report on all job tasks and workers' duties.
  • Sprayed specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
  • Increased workflow efficiency by proactively addressing minor repairs before painting, minimizing rework after the final coat was applied.
  • Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
  • Managed multiple projects simultaneously while maintaining focus on quality control for each individual task assigned.

Education

High School Diploma -

Reed High School

Skills

Customer Service

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Timeline

Network Infrastructure Technician II

Switch Ltd.
03.2023 - Current

Service Technician

Sun Valley GID
01.2019 - 01.2022

Facility Supervisor

Silver State Towing
08.2018 - 01.2019

Lead Yard Attendant

Cashman Equipment
09.2014 - 03.2018

Body Shop Mechanic

Final Finish Body Shop
05.2011 - 09.2014

Premises Technician

AT&T
1 2022 - 03.2023

High School Diploma -

Reed High School

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Cody HeddyNetwork Infrastructure Technician