Cody Heddy
Network Infrastructure Technician
Sparks,NV
Summary
My goal is to look for a job in a professional atmosphere that offers opportunities to a career with learning capabilities. I am a highly motivated individual with proven customer service ability to learn quickly and I further possess the ability to meet heavy work assignments and deadlines under strict time constraints. I use exemplary work ethics and customer service and I take the utmost pride in my work.
Overview
13
13
years of professional experience
Work History
Network Infrastructure Technician II
Switch Ltd.
03.2023 - Current
- Documented support procedures, processes and solutions in centralized systems.
- Implemented network infrastructure upgrades for improved system reliability and efficiency.
- Ensured smooth integration between legacy systems and new technologies during upgrade projects.
- Played a key role in successful migration projects by managing server configurations.
- Enhanced network performance by troubleshooting and resolving connectivity issues.
- Supervised inventory control efforts maintaining an organized stock of critical networking components.
- Participated in the design of new office networks, ensuring efficient connectivity for all employees.
- Diagnosed and executed resolution for network and server issues.
- Delivered comprehensive training sessions for junior technicians, promoting professional development within the team.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Provided exceptional customer support, addressing technical concerns with clear communication skills.
- Assisted in capacity planning, analyzing current resources to anticipate future growth needs.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Learned and adapted quickly to new technology and software applications.
- Excellent communication skills, both verbal and written.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Premises Technician
AT&T
1 2022 - 03.2023
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, and VoIP.
- Performed preventive maintenance of telecommunications equipment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Self-motivated, with a strong sense of personal responsibility.
- Exceeded client expectations for promptness in completing assignments while maintaining the highest level of workmanship standards.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed periodic system upgrades and maintenance to meet industry standards.
- Maintained company vehicle and company equipment.
- Improved customer satisfaction by efficiently troubleshooting and resolving technical issues with their home services.
- Optimized network reliability through meticulous attention to detail when performing cable routing, splicing, termination, and testing tasks.
- Reduced downtime for customers by quickly diagnosing issues and implementing effective solutions during service calls.
- Installed wiring, cabling and networking hardware on customer premises.
- Maintained a safe working environment by adhering to safety protocols and using the appropriate tools for each task.
- Collaborated with other technicians to troubleshoot and resolve technical issues.
- Supported new hires by sharing expertise on best practices for efficient installations or repairs, contributing to overall team success.
Service Technician
Sun Valley GID
01.2019 - 01.2022
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Improved water quality by conducting routine testing and analysis of samples.
- Monitored and adjusted controls to maintain optimal water quality.
- Maintained accurate records of all work performed, ensuring proper documentation for audits or inspections when necessary.
- Collected water samples to test alkalinity, hardness, and residual levels.
- Operated equipment such as front-end loaders, forklifts, and slakers regularly.
- Utilized SCADA systems to monitor and control plant operations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Facility Supervisor
Silver State Towing
08.2018 - 01.2019
- Conducted regular audits of facility conditions, identifying areas in need of improvement or repair.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
- Scheduled and oversaw maintenance, repair and installation activities.
Lead Yard Attendant
Cashman Equipment
09.2014 - 03.2018
- Safeguarded the cleanliness and safety of the yard, reducing workplace accidents and ensuring a healthy work environment.
- Maximized space utilization in the yard layout through strategic planning and efficient arrangement of materials and equipment.
- Ensured proper storage of hazardous materials, adhering to safety guidelines and preventing potential incidents.
- Provided comprehensive training for new hires on yard operations, fostering an environment conducive to skill development and growth within the team.
- Coordinated rental equipment returns, inspecting items for damage or wear before updating inventory accordingly.
- Conducted comprehensive diagnostic tests on malfunctioning generators to accurately identify issues and implement appropriate repairs.
- Rewired and replaced faulty electrical components in equipment.
- Developed preventative maintenance schedules tailored to each client''s specific needs, prolonging the life of their equipment while minimizing disruptions from unexpected breakdowns.
Body Shop Mechanic
Final Finish Body Shop
05.2011 - 09.2014
- Maintained a safe and clean workspace by adhering to safety protocols and properly disposing of hazardous materials, reducing workplace accidents.
- Provided supervisor with daily status report on all job tasks and workers' duties.
- Sprayed specified amounts of finish, primer and protective and decorative coatings onto vehicle surfaces.
- Increased workflow efficiency by proactively addressing minor repairs before painting, minimizing rework after the final coat was applied.
- Mixed and thinned paints and other coatings to specified colors and consistency using viscometers and mixing equipment.
- Managed multiple projects simultaneously while maintaining focus on quality control for each individual task assigned.
Education
High School Diploma -
Reed High School
Skills
Customer Service
Teamwork and Collaboration
Problem-Solving
Organized
Hard Working
OSHA 10 Certification
4 years of low and high voltage experience
2 months Telecom Lineman school
NFPA 70E ARC Flash Certification
Certification of Fork Lift Supervisor Training
CPR Certification
Former Water Distribution Grade 1 Certification
3 years of pulling variety of cable
2 locating/ working underground utilities
Technical Support
Active Listening
Hardware Installation
Network protocols
VoIP Systems
Hardware and Software Repair
Support Services
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer Service
Computer Skills
Timeline
Network Infrastructure Technician II
Switch Ltd.
03.2023 - Current
Service Technician
Sun Valley GID
01.2019 - 01.2022
Facility Supervisor
Silver State Towing
08.2018 - 01.2019
Lead Yard Attendant
Cashman Equipment
09.2014 - 03.2018
Body Shop Mechanic
Final Finish Body Shop
05.2011 - 09.2014
Premises Technician
AT&T
1 2022 - 03.2023
High School Diploma -
Reed High School