Cody Henderson
Irving,TX
Summary
Dynamic leader with a proven track record at Santander Consumer USA, enhancing team productivity and employee satisfaction through effective communication and analytical problem-solving. Skilled in risk assessment and time management, vendor oversight, consistently boosting efficiency and effectiveness. Achieved significant improvements in process fulfillment and operational policies.
Overview
7
7
years of professional experience
Work History
Team Manager, Process Fulfillment
Santander Consumer USA
04.2021 - Current
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Conducted regular audits of existing policies and procedures, ensuring their continued effectiveness in addressing organizational goals related to mitigating risks.
- Conducted thorough analysis of historical data, helping identify patterns and trends in potential risks.
- Developed and maintained strong vendor partnerships to enhance collaboration and service delivery.
- Analyzed vendor performance metrics to identify areas for improvement and drive operational efficiency.
Team Lead, Process Fulfillment
Santander Consumer USA
02.2020 - 04.2021
- Prepare detailed reports on updates to project specifications, progress, identified conflicts, and
team activities. - Handle escalated, manager calls and found resolutions and de-escalated issues.
- Assist management during team meetings and jumpstarts to convey open communication.
- Delegate work/tasks to team members to ensure completion of projects and general work-flow.
- Assist management with creating weekly and long-term strategies to attempt to increase our team's efficiency and effectiveness.
- Establish open and professional relationships with team members which help resolve issues and conflicts quickly.
Associate, Process Fulfillment
Santander Consumer USA
10.2018 - 02.2020
- Trained new hires on company policies and procedures, resulting in faster integration into the team and improved productivity and sharing best practices and industry knowledge for comprehensive skill development.
- Reduced title discrepancies by proactively researching and resolving any potential issues in advance.
- Enhanced document accuracy by meticulously reviewing and verifying titles for correctness.
- Provided expert guidance on complex title matters, serving as a reliable resource for colleagues and clients alike.
Education
Associate of Arts -
Tarrant County College
Fort Worth, TX05-2015
High School Diploma -
Richland High School
North Richland Hills, TX05-2013
Skills
- Effective Conflict Management
- Network Development
- Risk Assessment
- Effective Time Allocation
- Effective Communication
- Analytical Problem-Solving
Affiliations
- National Title Solutions Forum (NTSF) - Co-Chair
- Employee Engagement Committee
Timeline
Team Manager, Process Fulfillment
Santander Consumer USA
04.2021 - Current
Team Lead, Process Fulfillment
Santander Consumer USA
02.2020 - 04.2021
Associate, Process Fulfillment
Santander Consumer USA
10.2018 - 02.2020
Associate of Arts -
Tarrant County College
High School Diploma -
Richland High School