Cody Heyen
Rainbow City,AL
Summary
Punctual, Goal-oriented customer-focused Sales professional, successful at closing sales, and satisfying customers. Flexible and approachable, with strong organizational, and time management skills. Stays on top of changes in marketing, customer purchasing and service standards. Continuously meets and exceeds sales objectives. Creative in overcoming obstacles and satisfying challenging customers. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Automotive Sales Professional
Greenway Automotive
Gadsden, AL
10.2023 - Current
- Prepared weekly inventory reports of vehicles on the lot for management review.
- Maintained knowledge of current promotions and incentives offered by manufacturers.
- Attended training sessions to stay up to date on industry trends and developments.
- Provided support during dealership events such as open houses or special promotions.
- Entered customer data into computer system for record keeping purposes.
- Negotiated prices with prospective buyers while adhering to company standards.
- Adhered to company policies regarding pricing, discounting, trade-ins and financing options.
- Participated in promotional activities such as car shows or auto expositions.
- Greeted customers, answered inquiries and provided information on available vehicles.
- Assisted customers in selecting appropriate vehicles based on their needs and preferences.
- Attended training sessions to remain up-to-date on new product lines and industry trends.
- Inspected vehicles for damages prior to customer delivery.
- Demonstrated vehicle features and explained benefits of each model.
- Arranged test drives for interested clients.
- Maintained inventory records of vehicles in stock, sold units and special orders received.
- Compiled data from customer feedback surveys to suggest improvements in the sales process.
- Developed relationships with customers to promote repeat business opportunities.
- Prepared paperwork related to the sale including invoices, contracts, warranties and other documents as required by state law.
- Followed-up with customers after purchase to ensure satisfaction and resolve any issues that may arise.
- Organized dealership showroom displays according to manufacturer guidelines.
- Leveraged industry, competitor, and product knowledge trends to shape value-added solutions and approaches.
- Managed sales negotiations and financing options.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Responded to inquiries from potential customers via email and telephone.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
General Manager
Willmore Total Fitness
Rainbow City, AL
12.2019 - 10.2023
- Assessed clients' physical condition and health history through consultation, interview and physical assessment tests.
- Provided personal training services to clients according to their individual needs.
- Advised members on proper use of fitness equipment during individual or group sessions.
- Provided guidance on how to modify exercises based on injury or disability status.
- Assisted members with creating personalized workout plans based on their individual needs.
- Trained staff members on proper technique when using exercise machines or weights.
- Performed administrative duties such as scheduling appointments, processing payments and ordering supplies.
- Organized special events such as charity runs or marathons to promote the gym's services within the community.
- Encouraged participants to reach their fitness goals with positive reinforcement techniques.
- Instructed group classes in a variety of disciplines such as yoga, Pilates, aerobics, strength training and kickboxing.
- Educated clients on nutrition guidelines for maximum results from workouts.
- Monitored client progress throughout exercise sessions to ensure safety and effectiveness of program design.
- Conducted ongoing assessments of clients' abilities, strengths, weaknesses and limitations when necessary.
- Promoted gym membership packages by providing tours of the facility or answering questions about available services.
- Collaborated with other fitness professionals regarding best practices for promoting healthy lifestyles.
- Maintained detailed records of client information including attendance, body weight measurements and other relevant data points.
- Ensured that all equipment was properly maintained in accordance with safety protocols.
- Maintained a clean and organized workspace at all times.
- Demonstrated stretching, cool-down and recovery techniques following workouts.
- Identified different muscle groups and explained ways to strengthen specific muscles.
- Implemented policies and procedures related to employee conduct and safety protocols.
- Organized and scheduled fitness classes, events, and activities.
- Maintained accurate records of membership sales, billing and receivables.
- Supervised a team of trainers and instructors to ensure quality customer service was provided at all times.
- Recruited, interviewed and trained new staff members as needed.
- Negotiated contracts with vendors providing equipment and supplies for the facility.
- Managed the daily operations of the fitness center, ensuring safety standards were met.
- Developed partnerships with local businesses in order to cross-promote each other's services and products.
- Resolved any customer complaints or issues promptly and efficiently.
- Provided excellent customer service to ensure client satisfaction.
- Implemented clear goals for each employee and tracked his or her progress carefully, providing support, and assistance whenever it was needed.
- Increased patronage of facilities by restructuring social media efforts.
- Encouraged employees to voice concerns and share opinions without fear of reprisal, promoting positive and conducive working environment.
- Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
- Built and established lasting relationships using encouragement and personal support.
- Achieved or exceeded financial and personal training goals consistently.
Automotive Sales Professional
Greenway Automotive
Albertville, AL
06.2014 - 12.2019
- Described merchandise and explained use, operation and care.
- Prepared weekly inventory reports of vehicles on the lot for management review.
- Maintained knowledge of current promotions and incentives offered by manufacturers.
- Attended training sessions to stay up to date on industry trends and developments.
- Maintained customer relationships through follow-up calls and emails.
- Monitored competitor activities in order to stay ahead of the competition.
- Adhered to dealership policies regarding pricing and advertising standards.
- Participated in trade shows, conventions, and seminars to promote business opportunities.
- Provided information on features, benefits, warranties, and financing options.
- Followed up with customers after purchase to ensure satisfaction with product or service received.
- Demonstrated the operation of vehicles to potential buyers.
- Scheduled test drives for prospective buyers at dealership or other locations as requested.
- Answered customer questions about service department operations and procedures.
- Contacted previous customers regarding new automotive products or services available.
- Greeted customers and identified their needs by listening to their inquiries.
- Assisted customers in selecting a vehicle that met their budget and needs.
- Ensured all paperwork was completed accurately before submitting it for processing.
- Coordinated delivery of purchased vehicles to ensure timely arrival.
- Provided excellent customer service throughout the entire buying process.
- Negotiated prices with customers and finalized sales contracts.
- Showcased vehicle features and took customers on test drives in local area.
- Adhered to standards of quality and service and industry regulations.
- Finalized documentation for contracts, purchase receipts, vehicle registrations, and dealer files.
- Checked purchased vehicles at delivery time for damage and completed remaining preparations.
- Greeted customers at arrival to build positive relationships and discuss vehicles.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Consistently exceeded quotas by pursuing and closing sales.
- Responded to inquiries from potential customers via email and telephone.
- Educated customers about sales processes, warranty requirements and service standards.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained up-to-date database of sales contacts and customer information.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
Customer Service Manager
Trees n Trends
Boaz, AL
05.2011 - 06.2014
- Developed and implemented strategies for providing excellent customer service experience.
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary.
- Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
- Maintained accurate records of customers' interactions with the company in order to provide better future services.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Ensured compliance with regulatory requirements and industry standards.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Conducted performance reviews for team members.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Coordinated cross-departmental projects to ensure timely and successful completion.
- Recruited and hired qualified candidates to fill open positions.
- Analyzed market trends and competitor activity to inform business strategy.
- Streamlined communication channels, improving information flow and decision-making speed.
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Managed risk by developing and implementing effective risk management strategies.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Education
High School Diploma With Advanced Career Technical -
Douglas High School
Douglas, AL05-2011
Skills
- Sales strategy development
- Deal structuring
- Data-driven decision-making
- Performance Tracking
- Competitor Analysis
- Professional Appearance
- Social Media Promotion
- Upselling and Cross Selling
- Sales and Marketing
- Contract Negotiation
- Demonstrating Vehicle Features
- Lead Follow Up
- Customer Relationship Management
- Issue Resolution
- Calculating Prices
- Friendly and Enthusiastic
- Product Demonstrations
- Customer Service
- Professional Demeanor
- Competitive
- Goal-Oriented
- Event Networking
- Price Negotiation
- Sales closing
- Appointment Scheduling
- Follow-up skills
- Brand loyalty
- Conflict Mediation
- Delivering Vehicles
- Warranty understanding
- Building rapport
- Negotiation strengths
- Team Collaboration
- Staff Training
Accomplishments
- Nissan Award of Excellence 2015 -2019
- Jeep Expert 2024
- Trainer of the Year 2022
- Top 10 New Car Sales Professional 2018
- Tied 1st Place Car Sales Customer Satisfaction Surveys 2016-2017
Certification
- Jeep Expert Certified
- MOPAR Expert Certified
- RAM Expert Certified
- UConnect Expert Certified
References
References available upon request.
Timeline
Automotive Sales Professional
Greenway Automotive
10.2023 - Current
General Manager
Willmore Total Fitness
12.2019 - 10.2023
Automotive Sales Professional
Greenway Automotive
06.2014 - 12.2019
Customer Service Manager
Trees n Trends
05.2011 - 06.2014
High School Diploma With Advanced Career Technical -
Douglas High School
- Jeep Expert Certified
- MOPAR Expert Certified
- RAM Expert Certified
- UConnect Expert Certified
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