Cody Hodge
Ephrata,WA
Summary
Results-oriented Business Manager bringing expertise in accounting, supply chain management and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Reliable Store Manager with 15+ years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
23
23
years of professional experience
Work History
AMS Specialist
Pape Machinery John Deere Dealer
Quincy , WA
10.2020 - 05.2024
- Exercised critical thinking and problem-solving skills in urgent situations.
- Participated in ongoing training and compliance activities.
- Interacted with customers via Face to Face, telephone and e-mail.
- Managed and resolved incidents according to service agreements.
- Defined team directions and provided guidance to members.
- Defined appropriate metrics and measurements to drive results.
- Compiled and verified data to resolve issues and streamline efficiency.
- Identified needs of customers promptly and efficiently.
- Maintained Company owned system of base stations to deliver satellite guidance to equipment.
- Trained customers on Farm Management Software.
- Assist Parts and Service Departments on replacement and or repair of GPS components.
- Maintained accurate records of customer interactions and feedback.
- Assisted in developing strategies to increase customer satisfaction levels.
- Analyzed customer needs and recommended appropriate products or services.
- Provided technical support for customers in resolving complex issues.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
Intergrated Solutions Manager/Store Manager
Washinton Tractor, Inc John Deere Dealer
Quincy , WA
03.2005 - 10.2020
- Analyzed and defined business requirements, processes and objectives to develop marketing, sales and service delivery enablement assets.
- Cultivated product and service roadmaps based on IT trends and organizational expectations.
- Recommended application migrations and updates to meet strategic imperatives.
- Refined existing managed services to oversee implementation lifecycle.
- Monitored technology standards and user requirements to assist proposal, project and deployment launches.
- Globally managed several satellite IT locations, maintaining secure and operational corporate infrastructure.
- Connected with customers to explain system changes and integrate customer feedback into improvement processes.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Coordinated social media and marketing strategies to promote brand awareness and increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Tracked monthly sales to generate reports for business development planning.
- Boosted team morale and overall sales volume by creating employee incentive sales contests.
- Achieved company growth and brand development through market expansion and sales.
- Developed and implemented new sales strategies to update product lines.
Employement Placement Specialist
State Of Missouri
Rolla , MO
03.2003 - 03.2005
- Met with employer's in a 5 county area to assis with placement of welfare recipients, ex felons and handicap individuals to gain employment and return to the workplace.
- assisting with all necessary form and documents to assist in reimbursement of partial wages.
- Assisted with Life training skills for potential employees.
- Maintained records of client progress throughout the placement process.
- Reviewed applications submitted by prospective employees prior to passing them along to hiring managers.
- Developed relationships with employers in order to create new opportunities for clients.
- Coordinated job fairs and other recruitment events to promote available jobs.
- Organized workshops for job seekers on topics such as resume writing, interview preparation and self-marketing.
- Monitored client progress after placement to ensure successful transition into new role.
Service Manager
Farmway Implement John Deere Dealer
Quincy , WA
01.2001 - 03.2003
- Hired and trained service department staff to drive performance.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Pitched in to complete various duties during peak periods or employee absences.
- Adhered to customer service standards to foster satisfaction and retention.
- Created employee work schedules to keep shifts properly staffed.
- Created annual department budget, aligning with organization's financial and operational objectives.
- Created written estimates and obtained customer consent to proceed.
- Collaborated with customers to offer solutions to service needs.
Education
Associate of Applied Science - Business Administration And Management
Southcentral Mo. University
West Plains, MOHigh School Diploma -
Dora High School
Dora, MOSkills
- Program Evaluation
- Maintenance and Repair
- Content Management Expertise
- Experience in Leadership
- System Installations
- Conflict Resolution
- Maintenance & Repair
- Computer Skills
- Team Building
- Supervision & Leadership
- Reliable & Trustworthy
- Critical Thinking
- Team Management
- Problem Resolution
- Customer Service
- Good Work Ethic
- People Skills
- Goal Setting
- Sales Promotion
- Cash Management
- Verbal and Written Communication
- Performance Evaluation and Monitoring
- Store Operations Oversight
- Store Merchandising
- Sales Tracking
- Multitasking and Organization
- Financial Statement Review
- Decision Making
- Sales Strategies
- Policy Development and Enforcement
- Budget Control
- Policies and Procedures
- Inventory Management
- Revenue Forecasting
Timeline
AMS Specialist
Pape Machinery John Deere Dealer
10.2020 - 05.2024
Intergrated Solutions Manager/Store Manager
Washinton Tractor, Inc John Deere Dealer
03.2005 - 10.2020
Employement Placement Specialist
State Of Missouri
03.2003 - 03.2005
Service Manager
Farmway Implement John Deere Dealer
01.2001 - 03.2003
Associate of Applied Science - Business Administration And Management
Southcentral Mo. University
High School Diploma -
Dora High School
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