Cody Howard
Evarts,KY
Summary
Trustworthy and dedicated with several years of experience serving customers and operating registers. Talented at correctly taking order information and serving customers quickly. Cheerful when assisting customers with requests and meeting special needs.
Overview
7
7
years of professional experience
Work History
Youth Development Professional
Boys & Girls Club of Appalachia
08.2023 - Current
- Promoted positive behavior among youth by modeling healthy relationships, conflict resolution, and decision-making skills.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Assisted with educational needs through tutoring and homework assistance.
- Collaborated with team members to develop comprehensive programs addressing diverse aspects of youth development.
- Helped set appropriate goals and plans to achieve targets.
Cashier/Shelf Stocker
Big Lots
01.2023 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Family Support Specialist
Cabinet of Health and Family Services
11.2021 - 01.2023
- Enhanced family well-being by providing comprehensive support services and resources.
- Maintained detailed case notes documenting client interactions, interventions provided, progress made, and any barriers encountered during service delivery.
- Conducted regular home visits to assess family progress and adjust support plans as needed.
- Developed personalized service plans for each family to address their specific needs and goals.
- Connected families with appropriate community resources for financial, emotional, and educational assistance.
Waiter
The Portal
10.2017 - 11.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
Education
Bachelor of Science - General Studies
University of The Cumberlands
Williamsburg, KY10-2024
Skills
- Documentation skills
- Goal Setting
- Positive environment planning
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Cash Handling
- Money Handling
- Written and verbal communication
- Organizational abilities
- Community Resources
Timeline
Youth Development Professional
Boys & Girls Club of Appalachia
08.2023 - Current
Cashier/Shelf Stocker
Big Lots
01.2023 - 08.2023
Family Support Specialist
Cabinet of Health and Family Services
11.2021 - 01.2023
Waiter
The Portal
10.2017 - 11.2021
Bachelor of Science - General Studies
University of The Cumberlands
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