Cody Huser
Alexandria,KY
Summary
Accomplished Customer Success Leader with ten years of experience in leading and supporting customer relationships. I turn churn into cheers, and customers into champions.
Overview
12
12
years of professional experience
Work History
Enterprise Team Lead, Sr. Customer Success Manager
PriceSpider
05.2022 - Current
- Managing a portfolio of enterprise accounts totaling ~$4 million in ARR, serving as the primary point of contact and trusted advisor
- Mentor and coach junior members of the customer success team, providing an escalation point, guidance, and support
- Implemented strategic plans to enhance team performance and productivity
- Assisted in launching a Digital CS program focusing on Renewal Management for over 400 lower-tier accounts
- Orchestrate strategic business reviews to align on objectives, address challenges, and find growth opportunities
- Collaborate closely with cross-functional teams, including sales, marketing, product, support, and implementation
- Lead conversations around renewal agreements and contracts
Lead Customer Relationship Specialist
Benchmark Digital
Cincinnati, OH
10.2021 - 05.2022
- Managed a portfolio of enterprise accounts totaling approximately $4 million in ARR
- Mentored and coached junior members of the customer relationship team
- Drove customer satisfaction and growth among a portfolio of customers by understanding their needs and helping achieve value
- Collaborated with the customer and internal teams to support projects, pilots, renewals, and expansion opportunities.
- Represented the voice of the customer to inform the growth process and product roadmap
Customer Success Manager
PTC
02.2020 - 10.2021
- Managed a portfolio of enterprise accounts totaling ~$2 million in ARR
- Assisted in revamping the entire onboarding process, with guided steps in Gainsight, which was relayed to the rest of the CS team
- Created Success Paths with my Customers to guide them to Plan, Implement, and Deploy their new product/subscription
- Lead business reviews to align on objectives, address challenges, and find growth opportunities
- Onboarded new customers to their subscription
National Account Manager
Nimlok Cincinnati
Cincinnati, USA
09.2013 - 12.2018
- Connected with current customers to assess satisfaction, determine needs and offer new products and services
- Boosted profit opportunities, generating new accounts and successfully managing existing customer base
- Supported all sales team members to drive growth and development
- Dedicated time traveling between Cincinnati and Florida Gulf Coast locations to expand sales revenue and provide account management support
Education
Bachelor of Science - Business Administration And Management
Northern Kentucky University
Highland Heights, KY05.2018
Skills
- Customer relationship management
- Renewal management
- Account management
- Team building
- Cross-functional collaboration
- Coaching and mentoring
- Effective communication
- Customer onboarding
Timeline
Enterprise Team Lead, Sr. Customer Success Manager
PriceSpider
05.2022 - Current
Lead Customer Relationship Specialist
Benchmark Digital
10.2021 - 05.2022
Customer Success Manager
PTC
02.2020 - 10.2021
National Account Manager
Nimlok Cincinnati
09.2013 - 12.2018
Bachelor of Science - Business Administration And Management
Northern Kentucky University
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