Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Cody Ingoldby

Pueblo,CO

Summary

Seasoned service foreman bringing demonstrated safety management and performance optimization skills gained during experience in corporate dealership settings. Deliver in-depth training and mentoring to help each improve abilities and advance work quality. Dependable, hardworking and level-headed in addressing diverse problems. Results-driven professional leads, motivates and collaborates with teams of mechanics. Experienced in troubleshooting and diagnosing repair issues. Committed to implementing best practices and standards to deliver customer satisfaction.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Service Foreman

Rush Truck Center
05.2019 - Current
  • Created and maintained daily and weekly reports for upper management.
  • Scheduled and oversaw maintenance, repair and installation activities.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Utilized proper tools and materials to adhere to safety guidelines.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
  • Managed efficient teams of up to 30 employees.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained records of service transactions and customer feedback for future reference.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.

Master Technician

Bruckner's Truck Sales
06.2017 - 05.2019
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Completed customer orders and warranty services according to manufacturer specifications.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Performed safety and emissions inspections.
  • Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired and replaced worn and damaged components.
  • Troubleshot systems, traced problems and diagnosed root causes.
  • Performed vehicle lubrication and DOT safety inspections.
  • Completed warranty services and submitted required paperwork.
  • Diagnosed mechanical problems for repair or replacement.
  • Followed factory and dealership standards to accurately perform repairs according to work order.
  • Analyzed engine faults in buses and trucks, identifying potential causes and determining needed repairs.
  • Executed tune-ups on diesel engines by adjusting valves and setting engine timing.

Service Technician

Bruckner's Truck Sales
06.2014 - 06.2017
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Assisted training end users on proper use of hardware and software to deliver excellent customer service.
  • Diagnosed and repaired hardware, software and network issues to mitigate disturbances.
  • Installed, configured and upgraded computer systems and peripherals to perform better and minimize security threats.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Laborer

R.A.I. Enterprises
01.2010 - 01.2012
  • Worked alongside team to accomplish work goals according to schedule.
  • Understood and followed verbal and written instructions to complete work correctly.
  • Maintained organized and clean work areas at all times on job sites.
  • Loaded, unloaded, and moved material to and from storage and production areas.

Education

No Degree - Business Management

Amarillo College
Amarillo, TX
07.2015

Associate of Applied Science - Diesel Technology

WyoTech - Laramie
Laramie, WY
04.2014

Skills

  • Template Construction
  • Course Development
  • Improve Employee Performance
  • Production Standards
  • Customer Satisfaction
  • Welding and Brazing
  • Components Assembly
  • Product and Service Knowledge
  • Profit Margins
  • Coordinate Work
  • Dependable and Consistent
  • Technical Documentation
  • Safety Policies and Procedures
  • Relaying Complex Information
  • Emissions Inspection
  • Safety Procedures
  • Engine Rebuilds
  • Complete Work Orders
  • Data Management

Accomplishments

  • Supervised team of 30 staff members.
  • enhanced work place moral by listening and acting on employee concerns.
  • stepped in as service manager for over year during a time of need
  • A.S.E. master tech
  • CNG special certification
  • associates in accounting/business management
  • Mack/Volvo master technician
  • star award for employee recognition (Rush Truck center)
  • recruited to train new dealerships in business processes and company policies in canada and U.S.
  • developed a strong customer base for sales and service for my department.
  • implemented business practices to better efficacy and moral for my service department.

Certification

  • ASE Certified in (a/c, engine, axles, powertrain, brakes, electronics, steering)
  • CNG certified
  • Mack/Volvo master technician
  • ASE master certified
  • accounting/business management
  • CDOT inspection certified

Timeline

Service Foreman

Rush Truck Center
05.2019 - Current

Master Technician

Bruckner's Truck Sales
06.2017 - 05.2019

Service Technician

Bruckner's Truck Sales
06.2014 - 06.2017

Laborer

R.A.I. Enterprises
01.2010 - 01.2012

No Degree - Business Management

Amarillo College

Associate of Applied Science - Diesel Technology

WyoTech - Laramie

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Cody Ingoldby