Cody Irland
Gaylord,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Gill-roys Hardware
Gaylord, MI
03.2023 - Current
- Recruited and trained new employees to meet job requirements.
- Delegated work to staff, setting priorities and goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Completed inventory audits to identify losses and project demand.
Facility Security Officer
Treetops Resort
Gaylord, MI
09.2020 - 04.2021
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Monitored the facility for intruders or any suspicious activities and reported incidents to the appropriate authorities.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Monitored security cameras to identify and respond to suspicious activity.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
Barback & Snow Removal
Otsego Club Resort
Gaylord, MI
09.2019 - 03.2020
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Shoveled snow from sidewalks, pathways and driveways.
- Responded quickly to emergency requests for snow removal during inclement weather events.
Team Member
Gill-Roys Hardware
Gaylord, MI
04.2016 - 05.2018
- Provided product information and answered customer questions.
- Completed transactions in an efficient manner while providing excellent customer service.
- Assisted with unloading delivery trucks and stocking shelves with new merchandise.
Fast Food Crew Member
Qdoba
Gaylord, MI
05.2015 - 04.2016
- Greeted customers to take food orders and provide information about menus.
- Followed all health and safety regulations when handling food.
- Assembled and served meals according to specific guest requirements.
Education
High School Diploma -
Gaylord High School
Gaylord, MI05-2019
Skills
- Task Delegation
- Product and Service Knowledge
- Staff Supervision
- Customer Rapport
- Orientation and Training
- Staff supervision
- Proper food handling
- Credit and cash payments
- Food handling preparation
- Money handling abilities
- Cash Handling
- Cash register balancing
- Cash drawer management
- Inventory
- Inventory restocking
- Inventory accuracy
- Inventory ordering
- Bank deposit procedures
Timeline
Assistant Manager
Gill-roys Hardware
03.2023 - Current
Facility Security Officer
Treetops Resort
09.2020 - 04.2021
Barback & Snow Removal
Otsego Club Resort
09.2019 - 03.2020
Team Member
Gill-Roys Hardware
04.2016 - 05.2018
Fast Food Crew Member
Qdoba
05.2015 - 04.2016
High School Diploma -
Gaylord High School
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