Summary
Overview
Work History
Education
Skills
Timeline
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CODY ISAACSON

Marion,IN

Summary

Motivated professional dedicated to delivering exceptional service and building strong member relationships. Demonstrates a strong work ethic and adaptability in various environments. Proven ability to work independently and rapidly acquire new skills.

Overview

9
9
years of professional experience

Work History

Member Services Advocate

Imagine360
Marion, IN
12.2024 - Current
  • Managed case load through High Touch Model to deliver exceptional customer experience.
  • Collaborated across departments to optimize tools for enhancing member experience.
  • Facilitated communication and education to inform members about processes.
  • Maintained accurate documentation of activities to ensure compliance.
  • Assisted in training new hires as part of mentor alliance program.

RESIDENT HALL DIRECTOR

IONA UNIVERSITY
New Rochelle
01.2024 - 10.2024
  • Provided mentorship for resident advisors through one-on-one coaching sessions focused on leadership development
  • Served as a primary contact person for any issues arising within the residence halls including responding quickly during emergencies or crises situations
  • Redesigned and implemented building programming while overseeing 120+ programs in the community
  • Collaborated with Campus Partners and Student organizations to help build community, develop programs, and enhance the leadership skills of student leaders on campus
  • Developed and implemented a comprehensive training program for student staff members to ensure proficiency in all safety regulations, policies and procedures
  • Facilitated weekly meetings with student staff to discuss progress on goals and objectives as well as provide feedback on performance
  • Resolved conflicts between residents through mediation techniques while maintaining impartiality throughout proceedings
  • Managed budgets allocated for each residence hall including approving purchases of equipment or supplies needed for operations.

TAX PREPARER

BENNETT TAX
11.2021 - 12.2023
  • Prepared a variety of forms including 1040s, 1099s, W-2s, Schedules C and E as well as other state-specific forms
  • Developed strong organizational skills to keep track of multiple clients' accounts simultaneously
  • Analyzed financial documents including income statements, balance sheets, budgets, payroll information, and other related documents
  • Utilized tax preparation software to accurately prepare tax returns
  • Assisted taxpayers in understanding their rights, responsibilities, and obligations under current taxation laws
  • Developed strong client relationships through excellent customer service and ongoing communication throughout the tax preparation process.

PROGRAM DIRECTOR

The Ark Christian Ministries
Converse, IN
04.2016 - 09.2021
  • Developed and implemented crisis response team to assist at overdoses in the community
  • Developed individualized treatment plans to meet the needs of clients and their families
  • Provided assessment and crisis intervention services to clients in need
  • Educated clients and families on the effects of drug and alcohol abuse and resources available in the community
  • Experienced in providing moral support and guidance to clients in their recovery journey
  • Facilitated psychoeducational groups on topics such as relapse prevention, anger management, life skills, and communication.

Education

Bachelor of Arts - Youth And Family Studies

Central Christian College of The Bible
Moberly
05-2012

Skills

  • Crisis intervention
  • Problem solving
  • Conflict resolution
  • Effective communication
  • Customer service
  • Leadership development

Timeline

Member Services Advocate

Imagine360
12.2024 - Current

RESIDENT HALL DIRECTOR

IONA UNIVERSITY
01.2024 - 10.2024

TAX PREPARER

BENNETT TAX
11.2021 - 12.2023

PROGRAM DIRECTOR

The Ark Christian Ministries
04.2016 - 09.2021

Bachelor of Arts - Youth And Family Studies

Central Christian College of The Bible

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